Pool & Beach Manager

Job description / Role

Company Description

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a ?tness centre and 5 dining options.

Job Description

Summary
As the Pool & Beach Manager, you hold a critical position in delivering a luxury experience for our guests. Reporting to the Director of Food & Beverage, you are entrusted with ensuring that every moment at our high-end pool & beach facilities is nothing short of extraordinary. Your role involves overseeing all aspects of operations, focusing on personalized service, and maintaining the impeccable standards expected of our luxury brand, leading pool & beach operations, fostering business growth, ensuring exceptional service, and managing financial budgets.

Responsibilities
- Elevated Experience: Curate and deliver a bespoke luxury experience for guests, ensuring every interaction exceeds expectations.
- Service Excellence: Lead by example in providing unparalleled service, setting the standard for the team to follow.
- Tailored Offerings: Customize services and amenities to cater to the unique preferences and desires of our discerning clientele.
- Attention to Detail: Pay meticulous attention to detail in every aspect of pool & beach operations, from setup to service delivery.
- VIP Management: Personally oversee the needs of VIP guests, ensuring their experience is flawless and memorable.
- Ambassador of Luxury: Serve as the ambassador of luxury hospitality, embodying the values and ethos of our brand at all times.
- Guest Relations: Build and nurture relationships with guests, anticipating their needs and preferences to provide proactive service.
- Team Leadership: Inspire and motivate the pool & beach team to uphold the highest standards of excellence and professionalism.
- Continuous Improvement: Implement ongoing training and development initiatives to enhance service delivery and guest satisfaction.
- Innovative Offerings: Introduce innovative and creative offerings to enhance the pool & beach experience and differentiate us from competitors.
- Revenue Enhancement: Identify opportunities to maximize revenue through strategic pricing, promotions, and upselling initiatives.
- Quality Assurance: Maintain strict quality control measures to ensure all facilities, amenities, and services meet or exceed luxury standards.
- Brand Representation: Act as a brand ambassador both on and off-site, representing our luxury brand with poise, professionalism, and grace.
- Operational Efficiency: Streamline operations and processes to optimize efficiency while maintaining the highest levels of service and quality.
- Guest Feedback: Solicit and act upon guest feedback to continuously improve and refine the pool & beach experience.
- Crisis Management: Demonstrate poise and resilience in handling any guest concerns or operational challenges that may arise.
- Community Engagement: Engage with the local community and industry partners to foster positive relationships and enhance our brand reputation.

Requirements

Qualifications

Experience/Certificates/Education
- Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel and high-end beach club, demonstrating a strong understanding of luxury hospitality standards.
- 2 - 3 years of experience in overall Food and Beverage operations, particularly in a leadership role, indicating a comprehensive understanding of F&B operations effectively in a guest-facing role, ideally within an upscale or lifestyle brand hotel, demonstrating customer service skills in a hospitality setting.
- Capability to obtain and/or maintain any necessary government-required licenses, certificates, or permits essential for the role.
- Proficiency in food and beverage preparation techniques, familiarity with health department regulations, and a solid understanding of liquor laws and regulations governing bar operations.
- Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
- Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
- Capability to cultivate positive and collaborative working relationships with colleagues across all departments to promote teamwork and efficiency.
- Comfortable working independently while also demonstrating the ability to collaborate with others to foster a supportive and cooperative team environment.

Additional Information

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in leadership training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.