Private Label Quality Manager – Non Food

Job description / Role

The Private Label Quality Manager - Non Food is responsible to manage and ensure the proper execution of the full Private Label Quality Process of all HHH (mobility, TV , Home Appliances) , LHH (House wear, Kitchen wear, Toys, Sports) and Textile (Men, Women, Children) Departments, (Technical Files, Reporting, Packaging validation, and Customer complaints, Recalls, Audits,) to ensure Private Label Quality Safety & regulatory compliance.

Permanent Responsibilities:

Assets:
• Ensure proper implementation of the quality processes associated with the development and monitoring of PL products.
• Review & validate technical documents related to PL development & ensure its compliance with Carrefour quality policy & local regulation.
• Supporting Majid Al Futtaim Retail countries with import rules & regulation, problem solving.
• Monitor customer complaints by prioritizing and arranging for corrective actions as per quality procedures & policies.
• Guarantee the quality application and protection of “know how”
• Reviewing supplier audit’s action plans and ensuring its effectiveness.
• Follow up recalls and customer complaints cases by validating and assisting for corrective actions as per quality procedures & policies.
• Reviewing the lab analysis reports for PL products as per quality control plan.
• Maintaining a good communication with supplier, authorities to guarantee the professional image of the department.
• Maintaining a good communication with Quality services providers to guarantee the professional image of the company.
• Preparing the monthly reports regarding the quality activities as per direction.

Humans:
• Be a role model and ensure the application of Majid Al Futtaim Retail corporate policies and guarantee the implementation of all laws , regulations and cultural practices of the operating countries are followed and respected
• Practices the company values and guarantees the same is respected and followed by the department team members
• Responsible for the Performance Management of the team
• setting particular objectives for the direct reports - once a year - which are in-line with the company and department targets
• carrying out performance analysis with regular feedback to direct reports and ensuring that this is further deployed within the team
• Identify employees with high potential, growth and proposes further development
• Identify and recommend training needs for the team and follow up on the implementation (TNA)
• Develop and implement on the job-training for the team
• Promotes and practice communication and participatory management within the team

Merchandise:
• Communicate with supplier on technical specification and quality parameters during product development and validate specification along with supportive technical documents.
• Following project development steps to ensure product launching as per project plan.
• Ensure all packaging specifications & labels are complying with local regulation and Carrefour standards.
• Arrange with the collaboration of the commercial team for panel test for underdevelopment products.
• Communicate with supplier on customer complaints and lab analysis non conformities and validate corrective action plan along with supportive technical documents.
• Preparing the monthly reports regarding the quality activities.
• Arrange the regular visit of local suppliers and collaborate with them to finalize the technical file.

Finance:
• Respect the procedures in accordance with the DOA.
• Ensure that financial aspects of the third party services providers are adhered to the contracts and those contracts are renewed in a timely fashion.
• Propose and take necessary measures towards continuous reduction of the operational costs.

Requirements

• Bachelor degree of Engineering (Industrial, mechanical or electrical) or equivalent
• Strong knowledge in industrial manufacturing of Household products.
• Excellent Communication skills
• Rigorous & Pragmatic.
• Organized with sense of priorities.
• Analytical and problem solving skills
• Knowledge of Quality process associated with the development and monitoring of products
• Ability to assess the severity of non-compliance and conduct appropriate corrective actions on time
• Auditing skills based on the international management systems

Preferred Languages:
• English (Full professional proficiency - Required)
• Arabic is preferable.
• French is a plus.

Years of Experience:
• Min. 5 years professional experience

Field Experience:
• Household products manufacturing.

About the Company

A franchise agreement with one of the world's largest retail chains Carrefour, allowed Majid Al Futtaim Retail to competitively introduce the first hypermarket model to the region in 1995 providing shoppers with variety and value.

Today, Majid Al Futtaim Retail owns 100% of the Carrefour franchise in 38 markets across MENA and central Asia, Africa and Russia.

Majid Al Futtaim Retail opened its first hypermarket in City Centre Deira - UAE, and through the years expanded to more than 180 Carrefour stores in 15 countries across the region.

Carrefour is dedicated to rewarding its loyal customers and offering access to a unique shopping experience through special offers and promotions throughout the year.

We are a family of more than 30,000 employees from more than 75 nationalities and we are committed to Create Great Moments for everyone, every day. Sounds appealing? Come join us and have the opportunity to challenge yourself in a unique work experience.