Product Development Analyst

Job description / Role

The purpose of this job is to assist the Regional Product & Program Development Manager to focus on the strategic growth initiatives of ACDelco products in 2016 & 2017.

Key Responsibilities:

Product Development
• Support Product Team in developing new ACDelco aftermarket products.
• Interact with global GM teams in expanding product range for other North American Cars (Ford, Jeep, Dodge and Chrysler)
• Analysis of the current product portfolio and suggest improvements
• Support Contribution Margin Improvements (Opex projects) for timely completion
• Dealer Communications: Support dealer network on the salient features of ACDelco products programs
• Collate data on competition from the sales team and explore opportunities on pricing

Aftersales Business Management
• Create the MTP (mid-term plan) and LTP (long-term plan) Service Capacity Plan per dealer and country
• Create a Loyalty Program using tools such Navigation Updates to identify and reward the most loyal dealer
• Identify Retail business per dealer per product line to help in upcoming Volume Discussions and ToS (terms of sales).

Business Development & Planning
• Overview of various projects undertaken within CCA (Customer Care & Aftersales) department to initiate creative ideas/improvements into the various projects.

Requirements

• Bachelor degree required
• Job Placement or Internship experience;
• Experience in Marketing projects preferred;
• Working knowledge of different excel functions.

Skills:
• Analytical skills;
• Strong multi-tasker;
• Problem solving skills;
• Proficient in English and Arabic communication.

Competencies:
• Priority Setting
• Customer Focus
• Time Management
• Action Oriented
• Learning on the fly

About the Company

General Motors Company (NYSE:GM, TSX: GMM), one of the worlds largest automakers, traces its roots back to 1908. GM and its strategic partners produce cars and trucks in 31 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall and Wuling. GMs largest national market is China, followed by the United States, Brazil, the United Kingdom, Germany, Canada and Russia. GMs OnStar subsidiary is the industry leader in vehicle safety, security and information services.

With its global headquarters in Detroit, GM employs 209,000 people in every major region of the world and does business in more than 120 countries. GM is headquartered in four major locations: GM Europe; North America (GMNA); South America; and GM International Operations (GMIO) is located in Shanghai, China. GMIO covers Asia Pacific and Middle East.

GM Middle East started in 1920s and the brands that are sold in the region are Cadillac, Chevrolet and GMC supported by a unique set of customer-focused services. GM parts and accessories are sold under the GM Parts and ACDelco brands. The regional office in Dubai covers the companys operations in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE and Yemen in 20 dealerships.

GM has 2 facilities here in Middle East one is in Dubai World Trade Centre and the other, Middle East Distribution Corporation, which is located in Jebel Ali.