Project Manager

Job description / Role

Implementation of conventional and digital Payments related projects on Card Acquiring products/projects and enhancements to new/existing products/systems, so as to ensure a timely, accurate and seamless delivery. This will require involvement in all phases of the project right from initiation stage through successful delivery of the project and post production monitoring.

• Manage end-to-end delivery of Cards Payment projects through effective collaboration to support business case. Collaborate with Business, IT, Vendors, Service Providers and other internal/external stakeholders and obtain commitments for issue free delivery of medium size to large projects.
• Evaluate requirements and work in conjunction with respective stakeholders to understand end to end impact of the requirement
• Define scope, timelines and manage risks, issues and dependencies at Project Level.
• Contribute to Statement of work and scope evaluation
• Get familiar with new development in Payments world. Develop and upgrade skill sets of the projects team in order to deliver expected business results
• Review and track day to day project management activities (project schedules/project plans, milestones, risks, issues, etc). Ensure the maintenance and integrity of all project documentation.
• Produce detailed status reports to internal stakeholders, including budget, schedule, issues, risk, dependencies, and any other project delivery related information which may impact target achievements or service delivery.
• Oversee User Acceptance Test and test results and resolve any issues to ensure that tests are carried out as per the agreed test plan and the desired result is achieved. In case of any deviations, consult Manager-Projects with recommendation on alternate process.

• Organize meetings related to Project Implementation and ensure that minutes are taken and distributed with action points. Ensure action points are identified with the appropriate owners and a tracking system is in place.
• Identify opportunity in Payments world to enhance customer experience and improve product profitability
• Review Business Requirement Document/System Enhancement Request/Functional Specifications and ensure that operational procedures are correctly outlined.
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• Review test scripts and recommend necessary changes, if required.
• Oversee User Acceptance Test and test results and resolve any issues to ensure that tests are carried out as per the agreed test plan and the desired result is achieved. In case of any deviations, consult Manager-Projects with recommendation on alternate process.
• Ensure that User Acceptance Tests are carried out in a test environment to verify that the product developed meets the business expectations, reporting any service failure or shortcomings with IT/Vendors so that they can determine the appropriate enhancement and continue testing until the product/service meets the required functional specifications.
• Ensure planned testing involving end users wherever applicable and sign off the user acceptance test results after consulting and obtaining approval from Manager-Projects.


• Provide training and Functional & Operations guide on procedures to support the introduction of new products/features.
• Draw up go-live plan with contingency measures and ensure successful/seamless production movement of projects with no or minimal post implementation issues.
• Arrange for production end-to-end testing to ensure that the new product/process satisfies the business/operational requirement.
• Arrange post production monitoring to ensure quality delivery for a period determined based on the project/enhancement complexities.
• Preparation of learning documents on completed projects and incorporate the learning on new projects to ensure hassle free implementation.
• Ensure adherence to Payment Associations/Central Bank guidelines and other procedures impacting the product/product features.
• Coordinate and resolve production issues related to Acquiring and Issuing System applications
• Provide ad hoc Management Information Reports from time to time, when required.
• Undertake any other tasks as may be assigned by Manager-Projects. Provide support services to other departments as and when necessary.

Requirements

Graduate – in commerce/finance or similar
Accredited Payments Banking Courses and PMP certification (will be an advantage)
• Minimum of 8 years work experience in Payments industry, of which 5 years should be in Acquiring Projects role.
• Hands on experience in end-to-end project management involving development, enhancement (and system migration) Acquiring projects
• Knowledge on new technological innovation, digitalization and Payment industry eco systems.
• In depth knowledge of 3C, e-wallets, tokenization, ecommerce, DLL and Payment Gateways
• Hands on experience in Flex Cube, Vision Plus, WAY4, Payment Schemes etc

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.