Quality Assurance Lead | Al Futtaim Automotive | Logistics

Al Futtaim Group


Ref: HP698-13710

Job description / Role

Employment: Full Time

Job Requisition ID: 158099

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
The primary focus of the role will be to develop and support process expertise on logistics business processes encompassing freight, warehouse, finished vehicles, general transport, passenger transport and relocations.

What you will do
- Accountable for overarching framework design for how operating processes are captured, reviewed and deployed, creating an efficient delivery pipeline that engages people throughout each stage to drive buy in and accountability
- Facilitated strategic planning to determine macro and micro-SWOT analysis, devise long-term & short-term goals, define objectives, roadmaps and KPIs based on the organization's strategic directions.
- Implement the metrics and manage the performance non-conformities
- Facilitate the business functions to define objective aligned with ISO and set goals and targets that measure and deliver quality
- Conduct a process mapping exercise across logistics operations in collaboration with subject matter experts
- Document the process flow and detailed standard operating procedures & E-Learning. Implement SOPs across the functions and ensure regular reviews of the process for necessary updates
- Continuous review of front-end business and core processes to identify opportunities for digitization and implementing changes in operations to make it more efficient, effective whilst strengthening the risk management and compliance
- Define, manage checks and measure processes for ensuring adherence to operating standards
- Baselining using data and analyse and demonstrate quantifiable improvements in performance, productivity, revenue, cost, utilisation or quality
- Identify and inform management of process efficiency opportunities and propose solutions
- Devise training and development plans for associates relating to quality assurance compliance and new regulations and logistics functional workstreams
- Create training guidelines and demo trainings for customers and associates


Required skills to be successful
- A Data Science or Computer Engineering University Degree is preferred.
- Minimum 5 years' overall experience in a multinational environment in logistics, manufacturing or food industry
- Well versed in Power BI, Power App and Power Automate
- Microsoft certified in Alteryx, Azure, Dataverse

About the team
Reporting to the Head of Customer Solutions, Marketing and Quality and will support the logistics business such as freight, warehouse, finished vehicles, general transport, passenger transport and relocations.

What equips you for the role
- Highly skilled in operational process planning and execution, with clear examples of leading operational teams in the planning and delivery of continuous improvement backlogs (+ training functions desirable)
- Commercial acumen, clear strategic thinking and ability to create buy-in and influence all work levels (senior stakeholders and operations cross functional teams)
- Analytical, Process oriented, good communication skills, exposure technological automations or super user with knowledge in SAP/ Cargowise inbound and outbound process.
- The job holder should have strong documentation ability in development of policies and procedures.
- Ability to learn new technologies

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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