Quality & Audit Trainer

Job description / Role

The Quality & Audit Trainer coordinates and facilitates training functions and develops strategic policies, procedures and responsibilities for the Operations department of the company. The incumbent is also responsible in implementing the company's operations training efforts via workshops, one-on-one sessions, and on-the-job training.

What you do

- Facilitates and oversees new hires' training programs and support all on-going training initiatives while ensuring their trainings are documented.
- Tracks and reports on new hire statistics: Test scores, call handle times (TAT), quality of calls, and any other metrics requested.
- Provides support to existing employees through on-going training initiatives across Operations.
- Analyzes and evaluates training needs to develop, modify or improve existing training programs, materials and curriculum in accordance with the company training programs.
- Works actively with all the department within Operations and coordinates with HR Department to ensure effective implementation and communication of all training strategies and initiatives.
- Participates in variety of special projects and perform administrative duties as assigned.
- Creates and delivers a positive, fun and rewarding training environment.
- Supports Operations in any duties necessary.
- Creates an environment to support employee retention.

Requirements

What you bring

- Bachelor's Degree; Medical background preferred.
- 2+ years of training related experience (reputable insurance provider, broker or a TPA experience a plus)
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Behavioral Requirements

- Strong communication, attention to detail, time management skills.
- Ability to work independently and maintain focus under pressure.
- Ability to meet tight deadlines.
- Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.
- Ability to follow instructions diligently.
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Dependability in taking responsibility for actions taken.
- Flexible to accommodate changes/addition to duties, make efficient use of resources, and availability as per company requirements.
- Experience of working with Managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
- The ability to exercise initiatives and be able to work flexibly under pressure and to tight deadlines.

Behavioral Competency

Customer & Market Excellence:

- Strive for excellence at every touch point with the customer
- Foster state-of-art technical/operational knowledge and strive for continuous simplification
- Be the benchmark

Collaborative Leadership:

- Empower the team and provide purpose and direction
- Develop people, provide feedback and care to employee wellbeing
- Collaborate and exchange best practice.

Entrepreneurship:

- Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
- Take ownership and responsibility
- Embrace innovation and a culture that allows to make decisions without fear of retribution.

Trust:

- Act with integrity, honor commitments, tell the truth
- Foster diversity and inclusiveness
- Act transparently and promote corporate social responsibility.

41754 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!