Job closed
Ref: RP388-352
Job description / Role
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Requirements:
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Salary:
AED
5,000 to 6,000
per month inclusive of fixed allowances.
About the Company
Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.
Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.
Get personalised updates on latest vacancies
Customer Service Executive
Union Square House Real Estate (USH) |
Dubai | 8 May |
![]() |
Customer Service Executive (Freight Forwarding)
Parker Connect |
Dubai | 8 May |
![]() |
Customer Service Associate
RTC-1 Employment Services |
Dubai | 3 May |
![]() |
Customer Care Executive
STS Group |
Dubai | 30 May |
![]() |
Customer Support Executive
Augmented Era |
Dubai | 23 May |
![]() |