Receptionist

Job description / Role

Responsible for the satisfaction of our Guests by responding efficiently to their enquiries and offering advise and information as requested.

• Welcome Guests and assist them during their stay dealing efficiently with enquiries and any complaints.
• Receive, direct and relay telephone messages and email messages. Provide information to callers.
• Making reservations and cancellations.
• Be aware at all times of current room status and room availability if assigned in the hotel.
• Friendly check in and check out to the guest.
• Allocating rooms and handling out keys.
• Follow up and verifies arrivals by updating registration cards.
• Answering questions about facilities and amenities in the hotel.
• Dealing with special requests from guests.
• Taking care of VIPs by giving them special service.
• Prepare bills and deal with payments.
• Processing foreign exchange payments.
• Tidy and maintain the reception area.

Requirements

• Relevant receptionist experience with process knowledge
• Dedicated and meticulous – high level of accurateness and attention to detail
• Effective team-player with awesome attention to detail
• Systems skills, Word excel with check-in ERP experience
• Exceptionally professional demeanour and very respectful attitude
• Excellent skills in maintaining cleanliness and personal hygiene standards
• Familiar with hospitality terminology
• Arabic and Russian speaker are preferred.

About the Company

Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we're also serving their customers. That's why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What's more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

Over the years, we've become a global player. In the coming decades, we'll continue to transform our industry by staying true to our core values.