Receptionist

Job description / Role

We are currently seeking a talented and dedicated individual to join our team as a Front of House. As the first point of contact for our company, the Front of House plays a crucial role in providing exceptional customer service to clients, guests and employees. This is an exciting opportunity for someone who is detail-oriented, organized and possesses excellent communication skills.

Main Responsibilities will include:
• Monitoring all areas and check that previous issues have been dealt with or closed off satisfactorily.
• Performing routine inventory duties, including monitoring and maintaining current inventory levels.
• Reception cover including greeting of all guests and VIP visitors to reception.
• Handle corporate events by assisting with the set-up of venue and providing assistance to meet requirements.
• Ensuring that the look and feel of the reception area is maintained to a high standard.
• Ensuring that calls are answered in a professional and timely manner and that all enquiries are dealt with in accordance with service standards and response times.
• Demonstrating attention to detail and ownership of the processes relating to the areas of responsibility.
• Assist with clients reports as required.
• Responsible for delivering superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client.
• Carry out such other reasonable duties as may be required by the line manager.

Requirements

The ideal candidate will have the following:
• Previous experience in a five-star hotel in the UAE.
• Front Office experience (reception).
• Good people management skills.
• Ability to deliver and manage associates’ satisfaction and engagement.
• Excellent communication skills both written and oral.
• Capable of establishing a good relationship with clients, customers and service providers.
• Native or fluent in Arabic, Russian and Mandarin will be an advantage.

About the Company

Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of £130m. The business will continue to provide market-leading facilities management services to some of the world’s largest brands.

Today’s workplace has the power to help realise business objectives and support a healthy workforce. For this reason, it’s never been more important to see facilities management as more than operations.

Done well, facilities management allows businesses to focus on their core function. Done exceptionally well, it positively impacts business strategies and ambitions.

For over 21 years, Macro has been designing experiences for our clients that exceed expectations. Across commercial offices, government buildings, and cultural landmarks, we demonstrate the true, often uncovered, value of the workplace.