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Job description / Role

Employment: Full Time

• Provide exceptional customer service experience to all members, non-members and users of the facility
• Enrolling new members and assisting current members with their queries
• Greeting members and users of the sports club as they come through reception
• Checking in members and verifying memberships
• Registering prospective members and guiding them to the correct person
• Providing information on classes and availability
• Handling questions about cancellation of membership
• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
• Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
• Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift
• Welcoming members and visitors to the padel club and providing accurate information concerning programmes and activities
• Creating an excellent first impression of the padel club by providing a warm welcome, tidy appearance and pleasant manner at all times
• Handling telephone enquiries, recording messages from incoming calls and transferring calls
• Maintaining a clean and tidy environment, both behind and in front of the counter
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager


Qualifications for Receptionist
• Telephone skills
• Excellent written in verbal communication skills
• Good time management skills
• Competency in Microsoft applications including word, excel and outlook.
• Experience with administrative and clerical procedures
• Able to contribute positively as part of the team, helping out with various tasks as required.

Education, Experience, and Licensing Requirements:
• University/college degree is an asset
• Previous experience in sports line of business is an advantage
• Skills in handling online bookings, phones etc
• Prior experience as a receptionist or in related field

Nationality: South African/ East European/Asian

About the Company

We are specialized in providing fit out contracting solutions for high-end residential and commercial projects combining creativity and strong project management skill. Injected by a young and dynamic French management team.

Creating an exclusive and sophisticated environment, without compromising the functionality and comfort of living. Respecting budget and establishing a timeline, we treat the notion of time as a priority and handover our project with timeless quality.

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