Recovery (AS/IS) Assistant - Retail

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Role Purpose:

This role contributes to the recovery and quality work in the store and assists in preventing unnecessary costs to assets by giving products a second chance while keeping the net profit and sustainability in mind. He/she works together with the relevant store functions and matrix to identify, investigate, report, and follow up potential improvements regarding the recovery process and quality associated with IKEA items.

Key Role Specific Accountabilities:
- Collect the products from different locations of the store (customer returns, damage in the store and in transit, display, quality cases) in line with company Standard Operating Procedures.
- Identify the condition of the products and decide on further actions i.e. repack, sell in AsIs(circular hub), sell as parts, keep for internal spare parts, destruct in line with company Standard Operating Procedures.
- Display the products for sale in AsIs (Circular Hub) in a safe & commercial way while following the company Pricing principals and Display techniques.
- Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded, ensuring that all relevant standards are met/exceeded, and general routines and housekeeping is of the highest standard.
- Understand the products well in order to offer the customer any required information on each product of IKEA range, its assembly instructions and required spare parts.
- Perform inventory in the AsIs (circular Hub) and any required investigation to minimize discrepancies, under the supervision of the Recovery Group Leader.
- Work closely with relevant functions to support efficient items flow through Recovery in order to maximize profit and secure compliance in the ways of working.

Requirements

Person Specific:

Education:
- Minimum High School Degree

Minimum Experience and Knowledge:
- 1 year of retail experience
- Good experience in Carpentry

Job-Specific/Technical Skills required to complete the tasks:
- Good Knowledge of selling techniques & customer service
- Good knowledge of Goods handing and safety measures.
- Good command of written and spoken English.
- Good command of written and spoken Arabic is preferred.
- Computer literacy (windows-MS Office Apps).

Behavioural Competencies:
- Customer Focused
- Communication & Problem Solving skills
- Individual Accountability
- Continuous Improvement approach
- Personal Leadership
- Team player

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.