Relationship Officer - Branch Channel

Job description / Role

Job Purpose: To liaise with all ADCB Branch Staff in procuring sales of simplylife products through the branch.

The main task involves performing all sales & process support related activities for all the assigned branches and to achieve the financial targets periodically by selling simplylife products and services.

Main Tasks:

Target Achievement
- The Executive would be responsible for achieving sales targets stated in the annual objectives through the sales of simplylife products and services acquired through ADCB Branches.
- The objective set for 2016 is to achieve 50 Mn loans & 600 credit cards from branch banking network for simplylife.
- Liaise with the branch managers and branch staff and meet the monthly allocated targets for Loans and Cards and to ensure that these monthly targets are achieved consistently
- Focus on customers sourced through the branch and increase simplylife’s market share.
- Identify Opportunities for Business through activities like flyer distribution, door drops and calling / visiting companies in the vicinity near the branch
- Follow a daily established calendar covering all the branches at least once a week.
- Pro-actively participate in simplylife product campaigns & promotions conducted at the branches.
- To ensure specified targets assigned to the branches viz. units, volumes, NTB, Cross Sell etc. are met.
- To ensure that all the cases sourced by the branch are followed up and all issues, queries and reworks resolved in the stipulated time frame.

Customer Satisfaction:
- The Executive would make qualitative contributions in terms of rendering service to branch staff by maintaining and strengthening the existing branch sales structure.
- Ensure that all customer complaints are addressed and responded to in a timely fashion, and also ensure that any service failure is remedied immediately to avoid any threat to the bank’s reputation
- Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
- Ensure that all service levels and agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships / connections by gaining branch staff’s and customers trust (internal as well as external).

OUTSOURCE POSITION

Requirements

- 2- 3 years in Sales, preferably local market experience
- Aggressive, go getter with good communication and negotiation Skills.
- Excellent, networking skills.
- Good understanding of global and regional financial markets and products
- Minimum Education Level-Graduate

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.