Rental Agent

Job description / Role

Job Purpose

To transact car rental services with prospective customers delivering high standards of customer service in line with customer's profile and contribute to achieve the targets

Roles and Responsibilities:

- Receive enquiries from the walk-in customers/telephone, take bookings, and provide information on the availability and rental charges.
- Ensure operational guidelines are met while servicing the customers.
- Check the customers' credentials and drivers' license draw up a rental agreement and arrange to deliver the car to the customers in a prim condition.
- Ensure the cars returned are checked by the drivers for damages, mileage etc, process the payment for the customer and obtain the relevant approvals and documentation from them.
- Check for overdue agreements on a daily basis.
- Timely collection of payments due from clients on a monthly basis
- Physically check the vehicles for the hygiene and quality before delivered to the client.
Control OT for all location drivers
- Liaise with the customers in case of disputed payments of traffic fines etc to ensure timely recovery
- Maintain housekeeping standards in the counter to portray a professional image.
- Ensure documents like rental agreements, daily sales report etc are forwarded to the Main office on a daily basis.

Requirements

Qualification and Experience:

- High School or equivalent
- 1 to 3 years of experience in Car rental sales in GCC Market
- Exposure to multicultural environment
- Well-groomed with pleasant personality
- Excellent communication skills
- Proficient in MS Office

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.