Job description / Role
- Participate in establishing and implementing SOPs
- Lead a team of technicians
- Assure their technicalities are up to company's standards
- Assure the repair/service quality
- Assure the repairs/replacements/refunds are done within company's SLAs
- Ensure daily service operational duties are completed- Ensure standard operating procedures are followed
- Assure the availability of spare parts and tools on a daily basis for all service points
- Act as an escalation point for customers' claims
- Bachelor's degree in management, engineering, computer sciences or any related field.· Ability to work in a team.
- 2-3 years of work experience leading a team of technicians
- Capable of understanding complex processes
- Good interpersonal skills
About the Company
Souq.com - the Middle East's online marketplace.
We connect people and products - opening up a world of possibility. From bracelets and backpacks to tablets and toy cars - we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands - giving you the freedom to shop however, whenever and wherever you like.
We're trusted by millions, because we don't just deliver to your doorstep, we were born here. With Souq.com you'll always be getting a good deal - with exceptional service that makes your shopping experience as easy and seamless as possible.