Reservation Agent

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Answer incoming calls, emails, and messages from customers regarding hotel reservations, inquiries, and modifications.
- Provide exceptional customer service by assisting guests with booking accommodations, offering information about hotel amenities, rates, and policies.
- Utilize reservation software and systems to make, modify, or cancel reservations accurately and efficiently.
- Coordinate with other departments such as housekeeping, front desk, and sales to ensure smooth guest experiences.
- Handle payment transactions, including processing credit card payments and issuing refunds when necessary.
- Maintain accurate records of reservations, guest preferences, and special requests.
- Assist in resolving customer complaints or issues related to reservations in a timely and professional manner.
- Stay updated on hotel promotions, packages, and special events to upsell and cross-sell services to guests.
- Collaborate with the sales and marketing team to identify opportunities for maximizing occupancy and revenue.
- Adhere to company policies, procedures, and guidelines while providing exceptional service to guests and representing the hotel brand positively.

Requirements

Qualifications

Your experience and skills include:
- Guest focused personality is essential

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.