Reservation Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Reservation Management:

- Oversee the day-to-day operations of the reservation department, ensuring efficient handling of bookings, cancellations, and modifications.
- Develop and implement strategies to maximize room occupancy and revenue.
- Monitor reservation trends and implement proactive measures to address fluctuations in demand.
- Train reservation staff on booking procedures, customer service standards, and reservation system usage.
- Resolve escalated reservation issues and inquiries in a timely and professional manner.

Revenue Analysis:

- Analyze market trends, competitor pricing, and historical data to forecast demand and set pricing strategies.
- Utilize revenue management tools and systems to optimize room rates and inventory allocation.
- Prepare revenue reports and performance analysis for management review.
- Collaborate with sales and marketing teams to develop promotional strategies and packages.
- Identify opportunities for revenue enhancement and cost-saving initiatives.
- Cross-functional Collaboration:
- Work closely with other departments such as sales, marketing, and finance to align revenue strategies with overall business objectives.
- Provide insights and recommendations to support decision-making processes.
- Participate in revenue meetings and contribute to discussions on pricing, distribution channels, and market positioning.

Requirements

Qualifications

- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Proven experience in reservation management and revenue analysis within the hospitality industry.
- Strong analytical skills with proficiency in revenue management software and MS Excel.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and work effectively under pressure.
- Attention to detail and a strategic mindset.
- Knowledge of hotel reservation systems (e.g., Opera) is preferred.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.