Reservations Agent

Job description / Role

Key tasks
- Ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
- Follow up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
- Transform a request for information into a potential reservation as soon as there is an opportunity
- Present the brand and Group's loyalty program (Le Club) to the guests
- Counter any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
- Handle reservations by applying the various step-by-step processes according to Novotel & Adagio standards
- Enter reservation details precisely and correctly
- Ensure that information is passed on to the concerned team members
- Confirm the reservation; take care over written communications
- Maintain an up to date knowledge of the hotel and local services
- Comply with local legislation as required
- Respond to any changes in the department as dictated by the needs of the hotel
- Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
- Attend training and meetings as and when required

Requirements

Skills
Level of Education
- Associate

Areas of study
- Hospitality Management

Professional experiences
- 1 to 2 years

Languages essential
- Arabic

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.