Reservations Agent

Job description / Role

Position Title: Reservations Agent
Employment Type: Full Time
Salary: up to 3.2K AED all inclusive depending on experience and qualifications, plus duty meals and uniform
Job Location: Dubai, UAE

About the Client:
One of the leading groups in Hospitality & Leisure based in Dubai, known for its finest amenities and world class service.

Job Description:
• Handle incoming reservation requests via phone, email, or in-person interactions, and assist guests in making, modifying, or canceling reservations.
• Provide clear and detailed information to guests regarding available services, facilities, and amenities, and respond promptly to guest inquiries and concerns.
• Coordinate with various departments to ensure accurate booking details / availability and collaborate with the front office team for a seamless check-in and check-out process.
• Deliver exceptional customer service by addressing guests' needs / preferences and resolve concerns promptly and professionally.
• Promote additional services, packages, or amenities to enhance the guest experience.
• Upsell where possible to maximize revenue opportunities.
• Maintain accurate records of reservations, ensuring all information is up-to-date. Generate reports as required by management.

Salary:
AED 3,000 to 3,250 per month inclusive of fixed allowances.
Additional benefits: duty meals and uniform

Requirements

Qualifications:
• Minimum of 1 year of experience as a Reservations Agent. Home country experience is accepted.
• Candidates with a proven track record of handling reservation tasks, managing booking systems, and delivering excellent customer service.
• Proficiency in using reservation management systems.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.