Posted
Ref: RP714-16501
Job description / Role
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description
- To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of services and care at all times.
- Ensure all reservations are accurately actioned within the same working day.
- To support all other departments, especially Sales ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level.
- To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations' team.
- Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis.
- Prepare arrival lists and do reservations checks to ensure every booking is confirmed and guaranteed.
- Maintain a consistent focus on improving the overall flow of Reservations operations.
- To lead daily Reservations briefings and monthly employee meetings
- Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
- Handle guest complaints and enquiries in an efficient and professional manner
- To ensure the privacy of the guests and the confidentiality of the information is respected.
- Ensure that hotels' website is fully optimized to maximize traffic from key search engines
Requirements
Qualifications
- Previous experience in a similar capacity is required.
- Diploma in Hotel Management or related field
- Excellent telephone presentation, sales skills and ability to upsell is a plus.
- Highly interactive and people-friendly attitude.
- Knowledge in Opera
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.