Reservations Supervisor

Job description / Role

You are the beginning of an exceptional guest experience. As a Reservations Supervisor you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Helps optimize occupancy and average room rates.
- Respects and applies the hotel and brand's pricing policies.
- Implements the Revenue Management policy.
- Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
- Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
- Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
- Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
- Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
- Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
- Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
- Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.
- Supervise schedule of all call volume and collaborate with convention services on everyday basis.

Requirements

Your experience and skills include:

- Strong knowledge of OPERA
- At least 01 year work experience in a similar role in a 4 or 5 star hotel property
- Guest oriented and service minded
- Good listening and analytical skills, attentive
- Commercial know-how
- Diplomacy and self-control
- Self-confidence
- Dynamic
- Confident speaking skills
- Excellent telephone manner
- Ability to work well under pressure
- Good team player

Your team and working environment:

Located along Sheikh Zayed Road in Barsha Heights right next to Dubai Internet City Metro Station. The hotel is nestled in the key business and commercial district of Dubai Media City, Dubai Knowledge Park and Dubai Internet City. Mercure Dubai Hotel offers a unique hospitality experience for business & leisure travelers and well as for long stays at an affordable price. Close proximity to Mall of the Emirates, Palm Jumeirah and major tourist attractions.

An elegant hotel with 1015 suites and apartments spread over 41 floors. Each contemporary room features floor to ceiling windows that have exceptional views of the city & skyline. For meetings, trainings and social events the hotel offers an extensive range of multi-functional meeting and event spaces.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.