Resort Host

Job description / Role

Company Description

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ?tness center and 7 dining options.

Job Description

Summary

Reliable and engaging. As a Resort Host, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Responsibilities

- Constantly apply standard operating procedures in your department.
- Demonstrate Banyan Tree's brand service plus standards in all interactions.
- Provide a warm welcome & fond farewell to guests and assists Guests' according to brand standards.
- Remain observant and respond to each Guest who approaches the Reception Desk.
- Is an ambassador of Banyan Tree by providing an excellent first impression.
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
- Greet all Guests courteously, using the Guest's name whenever possible.
- Follow Hotel's telephone etiquette standards.
- Follow Occupational Health & Safety regulations.
- Ensure adherence to Banyan Tree's Code of Ethics.
- Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets.
- He/she will look after the profiles' update of all our guest and ensure proper standard is followed.
- Do courtesy calls to our guest in house and maintain a record.
- Do the credit limit check on daily basis for all guest in house.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

- Positive Orientation
- Operational Decision Making
- Self-Development & Management

Leading Others

- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication

Leading the Business

- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change

Requirements

Qualifications

Experience/Certificates/Education

- 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written), Russian language proficiency is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.