Resource Planning Officer

Job description / Role

Job Purpose:

The Resource Planning position entails the development, analysis, and maintenance of medium- and short-term plans (staff and equipment) and rosters for the assigned business area. This is in alignment with business plans, strategy, and Service Level Agreements (SLAs).

Additionally, the role involves the application of statistical and optimization methods to develop and interpret scenarios that support management decision-making and strategic policy formulation, thereby serving customer airlines in an innovative and cost-effective manner.

Key Responsibilities:

• Develop, analyze, and maintain medium- and short-term plans (staff and equipment) for assigned business area in line with business plans, strategy, and SLAs.
• Apply statistical and optimization methods to develop scenarios supporting decision-making and strategic policy formulation for customer airlines.
• Facilitate activities related to manpower and equipment budgets across various departments.
• Empower line managers on resource deployment rules aligned with business plans and SLAs.
• Transform rules into resource management system, utilizing mathematical modeling and statistical analysis for "What-if?" scenarios.
• Align KPIs with business strategy, optimizing resource plans for increased efficiencies.
• Evaluate resource requirements/business cases, considering budget plans and parameters.
• Influence process owners and department heads for effective implementation of redesigned rules.
• Train line management personnel on resource planning tools and techniques.
• Act as SME for Resource Management System and associated tools, maximizing usage in planning scenarios.
• Develop optimized master rosters based on agreed rules and load factors.
• Present roster solutions and comprehensive MIS data to senior management for maximum resource utilization.
• Share analysis and metrics with Finance for airline profitability exercises.
• Prepare and maintain reports on KPIs, manpower status, engagement rules, and master rosters for senior management decision-making.
• Review feedback from RTC/statistics reports to recommend revised engagement standards.

Requirements

Qualifications & Experience:

• Proficient in Resource management and scheduling, including BPR, Method Study, Work Measurement, and Operations Research.
• Previous roles in the airline or airport services industry, or as an Industrial Engineer handling Work-Study and Business Process Re-Engineering.
• Degree or Honors (12+3 or equivalent) in engineering or scientific discipline.
• Preference for Industrial Engineering qualification.
• Strong analytical, diagnostic, and problem-solving skills.
• Effective communication (written and verbal), negotiation, creativity, and lateral thinking.
• Expertise in systematic documentation of project reports and processes.
• Proficient in standard PC packages: MS-Access (Database), MS-Excel (Spreadsheet), Power BI.

About the Company

Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we're also serving their customers. That's why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What's more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

Over the years, we've become a global player. In the coming decades, we'll continue to transform our industry by staying true to our core values.