Restaurant General Manager

Job description / Role

Restaurant General Manager - Ernst Biergarten

We are currently looking for Restaurant General Manager - Ernst Biergarten, The role of the Restaurant General Manager - Ernst Biergarten is to manage the effective and profitable operations of the venue with the objective of exceeding budgeted sales and gross income. To oversee all departments to the highest standard and consistently lead their team to deliver best possible guest experience at all times. To ensure that an effective training program is continuously carried out and to provide guidance to his/her team in a motivational atmosphere, providing customers with consistently high-quality food, drinks and service in a dynamic, hospitable and clean atmosphere. To manage all financial aspects of the business efficiently and effectively to deliver the return on investment possible.

COME AS YOU ARE AND JOIN THE 25h TRIBE!

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

In this way, you'll be making our hotel something special ...

-To set a professional example to everyone within the venue and lead in a calm and consistence manner always.
-To ensure the communication between yourself and the department heads is always as clear and precise as possible. .
-To ensure the day to day running of the business is kept in line with venue standards.
-Ensure all opening and closing checklists, including PIC Hygiene checklists are completed daily.
-To create the daily staff briefing communicating with the operations manager as to who will lead the briefing on a shift to shift basis.
-To answer all emails in a timely fashion either by the COB or 3pm the following day.
-To answer or acknowledge all WhatsApp messages in a timely fashion.
-Provide constant support to management team and FOH teams to achieve desired objectives and maintain corporate standards for quality and service.
-Communicate guest complaints or feedback with the Chef in Charge to ensure the highest quality of food and service.
-Source, qualify and recruit new employees at all levels, in every department working closely with the TFG operations manager.
-React pro-actively to changes in sales trends.
-To create and chair a weekly manager meeting.
-Participate in community activities to promote good corporate image.
-To always maximize sales and profitability at all times.
-Establish and maintain good working relationship with representatives of government regulatory bodies including liquor, health, fire and labour representatives, suppliers and corporate office department personnel.
-Perform quarterly operations reviews and implement corrective measures.
-Stay abreast of competitors' activity, marketing strategy, and report data to the TFG operations manager.
-To undertake and perform all scheduled department head appraisals and submit all appropriate documents on time.
-Maintain and practice fire and security systems and procedures in line with the hotel representatives.

Training and Development
-Ensure that all employees are properly trained on the Sequence of Service and on Corporate Policies, ensuring that they are efficient, courteous, respectful of others and knowledgeable in all aspects of food, beverage, and service standards.
-To create all SOPs for key department areas.
-Ensure that corporate standards, policies and procedures are well documented and constantly updated to meet business demands.
-Ensure full training for all FOH staff is done on a weekly/monthly basis and monitored, tested and followed up on with the objective of developing a strong team to manage the restaurant while providing an opportunity to individuals for personal career growth.
-Evaluate the performance of direct reports. Initiate plans for career progression; recommend promotions and/or salary adjustments based on performance.
-Effectively delegate duties and responsibilities down the organizational line and consistently follow-up to secure results.
-Practice good housekeeping and safety by paying constant attention and inspecting equipment, physical interior and exterior of building.
-Assure all established operating policies, procedures, and systems are followed (e.g. specified product purchased, document and reports are completed on time, staff schedules are posted, etc...)
-Oversee Performance appraisals of all new joiners within your department towards their probation passing and onwards to ensure the team performs and grows accordingly with the correct support and guidance from Management.
-Make certain that all personnel understand and can effectively communicate corporate standards set by the Outlet Brand book and Standards.
-Ensure daily cash ups is done accurately and dropped to Finance department according to Hotel processes.
-Driving the daily / weekly / monthly sales targets within the venue.
-Creating fun and engaging staff incentives to drive the revenue targets.
-Ensure daily variance counts and weekly inventories are correctly processed.
-Complete all daily and weekly reports. i.e. Daily Sales report, Promotions reports as and when required to.
-Implement corrective action to any deficiencies as prescribed by - liquor inspectors - health inspectors - fire marshal - labor board - Financial auditor.
-Ensure food, outlets, labor and all other operating costs (Entertainment, Business Promotions, Sales & Marketing, Laundry, Utilities etc..) meet budgets.
-Ensure outlet costs are in line with the budgets through analysis of the menu engineering vs cost selling prices in the outlet each month.
-To oversee all orders on FMC in a non-approval format, liaise with kitchen and outlets seniors to be aware of spend in respective departments.
-Highlight to TFG operations manager any potential red flags in regard to over spending.
-Work closely with Operations manager to reduce any over spending.

Key Responsibilities as part of the Outlets Management Team
-To be responsible for the signing of all cash floats & expenses
-To oversee security of all money entrusted to the managers.
-To take full accountability of the P&L.
-To work closely with the TFG operations manager to forecast revenues and net profit figures.
-To liaise with finance team regarding all issues with cash handling and daily financial reconciliation.
-To liaise with hotel HACCP auditor to ensure the maintenance and upkeep of all departmental HACCP standards
-To work closely with all departmental heads to ensure all departmental HACCP standards are adhered to and all paperwork is filled out in accordance with HACCP reporting timeline.

HR Requirements
-To ensure that all staff files are up to date in accordance with the hotel HR requirements.
-To liaise with the hotel HR manager to ensure consistent communication regarding HR requirements.
-To ensure all rotas, holiday planners and sick leave days are updated and accounted for correctly and on time.
-To ensure all new hire paperwork is complete and HR policies are followed.

Music and entertainment
-To work closely with the creative director and TFG operations manager to ensure that the atmosphere, look & feel and sound design of the venue on brand at all times of the night.
-To ensure that all DTCM permits are submitted on time without penalties or late fees.
-To maintain DTCM licence folder and regularly update management team with its location and any important changes made to any performer.
-To liaise with all relevant authorities regarding inspections and be on hand to answer any questions that may be raised by any parties.
-To work closely with music manager to ensure all performers adhere to the music policy and overall tone.
-To ensure the maintenance and upkeep of all audio-visual equipment and liaise with respective suppliers in regard to lighting standards and sound design.
-To monitor, review and update Outlets movies making sure that there is a wide selection to choose from.

Reservations & bookings & Hostess
-To oversee the reservations department and work closely with the reservations manager to maximise departmental efficiency.
-To ensure all group packages are costed correctly and information is communicated to client, management team and all relevant parties prior to booking.
-To liaise with reservations manager regarding all new business.
-To support the door team in with selection of guests and upkeep of venue dress code.
-To motivate reservations team along with hostess to deliver the best possible guest experience.
-To work closely with the operations manager to deliver the best possible experience for groups and private events.
-To work closely with creative director and TFG operations manager to ensure the right promotions are selected for the venue.
-To ensure that all deadlines for promoting have been met.
-To ensure that all relevant promotional material is on display within the venue.
-To liaise with creative director in the lead up to events to communicate all relevant details to the venue management team.
-To monitor and review competitors' brands, trends, marketing to try a stay ahead of Dubai late night scene.
-Work closely with reservations manager to create and source potential partnerships for the venue.

Requirements

Your experience and skills include:

-Diploma in Hotel Management or a related field

-Bachelor's Degree in Hospitality Management

-Group Trainer certificate

-Minimum of 3 years senior management experience in a large Food & Beverage area in a luxury deluxe hotel

-Pre-opening or major refurbishment experience in a similar operation

-Middle East experience

-Basic level - Microsoft Office applications

-High level of written and verbal Business English

-Strong creative and or design skills

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.