Job description / Role
Role Profile:
At Raising Cane's Chicken Fingers®, we serve only the best-tasting and most crave-able chicken finger meals. It's our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. We all work with a sense of purpose and focus on our chicken finger meals, customers, crew, communities, and company culture. We are constantly striving to raise the bar.
The Restaurant Leader is responsible for the strategic direction of their restaurant and must maintain operations standards and drive results through people development, sales, and profit growth. This role is tasked with teaching, modeling, and upholding Raising Cane's culture standards for all crewmembers, customers, and partners
Key Performance Area:
- Proactively drive sales and protect company profits.
- Overall responsible for restaurant performance. Seek opportunities to increase sales through suggestive selling.
- Manage appropriate inventory and cost of goods control completing daily/weekly/monthly sales reports.
- Ensure cash handling and till point procedure is handled with accuracy and as per company policy.
- Oversee accurate checkouts, banking procedures, inventory, and reporting.
- Train, develop and monitor entire team to ensure customer focus and operational efficiency including appraisals.
- Set goals with Employees prior to each shift;
- Conduct quarterly Employee ratings and conduct semi-annual Employee evaluations. Record highs, mediums and lows.
- Coach and direct department trainers to ensure all trainees are receiving proper training;
- Maintain proper staffing to ensure quality guest service and within the staffing budget.
- Manage all health and safety (including HACCP), housekeeping standards and maintain operational equipment.
- Respond immediately to maintenance or cleanliness problems throughout each shift.
- Ensure sanitation requirements adhered to by all Employees
- Notify maintenance to repair any broken restaurant equipment.
- Ensure effective communication of information from host brand/head office to restaurant team.
- Ensure effective management of Restaurant Operations to maximize customer service and ensure compliance to Company Policies.
- Ensure food meets specifications on presentation and recipe.
- Conducts line checks prior to and during shift.
- Ensure all stations are properly stocked throughout the shift
- Ensure guests are acknowledged upon arrival and departure.
- Properly represent the restaurant in all dealings with the public and our guests.
- Inform Operations Manager of any situation that may adversely affect the ongoing day-to-day or long-term operations of the restaurant
- Immediately communicate to Employees any changes in Policy or Procedure and any directives from the Business Manager.
- Review schedules/budgets, and department performance.
- Responsible for meeting the periodical financial goal, sales, and profit.
Requirements
Experience & Knowledge:
- Good General/Secondary education
- 5- 8-year restaurant management, hotel management experience.
Skills:
- Food and service knowledge
- People orientated
- Motivational
- Good strong communication skills
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.