Restaurant Manager

Job description / Role

The Restaurant Manager is responsible for overseeing the overall operations and management of the restaurant, ensuring smooth day-to-day operations, exceptional customer service. This role involves coordinating and managing all aspects of the restaurant, including staff management and training, customer service and satisfaction,. The Restaurant Manager plays a key role in maintaining high-quality standards, fostering a positive work environment, implementing strategies to enhance customer experience, and driving overall business success.

Restaurant Operations:
• Oversee the overall operations and management of the restaurant, ensuring smooth day-to-day operations and efficient service.
• Assist Operations Manager for implementing standard operating procedures (SOPs) to maintain consistent quality and service standards.
• Coordinate and manage all aspects of the restaurant, including staff scheduling, shift management, and table reservations.
• Prepare schedules for all personnel according to the forecast and within the limits of the manning guide, to ensure adequate manpower at all times.
• Follow up to ensure that food and beverages are served and cleared according to the standards and sequence of service.
• Ensure operating equipment is sufficient, in the finest condition, and of the highest quality.
• Understand and follow up on health, safety, fire, and emergency procedures, and report accidents and safety hazards.

Staff Management and Training:
• Schedule and supervise staff, assigning duties and responsibilities to ensure smooth operations.
• Provide ongoing coaching, feedback, and training to enhance staff performance and development.
• Foster a positive work environment, encouraging teamwork, motivation, and employee engagement.
• Ensure the proper appearance and grooming of assigned team members.

Customer Service and Satisfaction:
• Ensure exceptional customer service and satisfaction by addressing customer concerns, resolving issues, and maintaining a high standard of service.
• Monitor and respond to customer feedback, reviews, and ratings, taking necessary actions to improve the customer experience.
• To cultivate customer loyalty, enhance satisfaction, and attract new patrons by providing exceptional service and personalized experiences.

Financial Management:
• To monitor and control operational costs, including labour expenses and operational expenditures, to optimize financial performance.
• Conduct regular financial analysis and reporting, providing insights and recommendations to optimize profitability.
• Ensure accurate cash handling, sales reporting, and financial transactions in accordance with company policies and procedures.

Relationship Management:
• Build and maintain positive relationships with suppliers, vendors, and external stakeholders.

Compliance, Flexibility, and Additional Duties:
• Ensure compliance with applicable laws, health, safety, and sanitation regulations, and maintain cleanliness and hygiene standards throughout the restaurant.
• Adhere to company rules, guidelines, and processes at all times.
• Stay updated on industry trends, new regulations, and best practices in the restaurant industry.
• Be flexible and adaptable, taking on any additional duties assigned by the management team to support the company's success.

Requirements

Qualification & Experience:
• Bachelor's degree in Culinary Arts or equivalent experience
• Previous experience as a Restaurant Manager or in a similar role.

Knowledge & Skills:
• Strong knowledge of restaurant operations, including food and beverage management, staff supervision, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, control costs, and achieve financial targets.
• In-depth understanding of health, safety, and sanitation regulations.
• Creative and strategic thinking with the ability to drive innovation and improvement.
• Strong problem-solving skills and the ability to handle difficult situations.
• Proficiency in restaurant management software and MS Office.

About the Company

Louzan Fashion is a luxury Ladies Abaya and Sheila brand for the contemporary Arabian lady.

Crafted tailoring that is individual and elegant for everyday, formal and special occasions.

A considered collection of fabrics, stitching and finishes are combined together to deliver truly bespoke fashion that blends edgy styles with traditional cuts.

Starting with a single outlet in Al Ain during 2003, Louzan has now added to its name 16 more outlets spread over Al Ain, Abu Dhabi, Dubai, Muscat, Sohar, Salalah, Doha. The supply of innovative modern designs of Abayas and Sheilas are done at the manufacturing arm (88,000 sqft) of the Group in Al Ain Industrial Area. Other than supplying to the retail outlets the Group also exports to countries across the GCC and Egypt. The Group optimistically contributes to the blooming industry of Abaya and Sheila, and special care is being taken to synchronize the highly creative and experienced team to innovate new distinct designs in each and every product.