Restaurant Reservations Officer

Job description / Role

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to 'Live the French way' and indulge in excellence.

Job Description

- To attend and handle all incoming and outgoing F&B reservation requests, as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
- To recognize potential clients and to transmit information to the Sales Department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the hotel outlets and to have a perfect knowledge of the timing.
- To always be updated of any private party in one of the restaurant.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To report all guest comments or complaints.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To know the competitors and to gather information about their activities and sales.
- To provide updated reports and statistics to the Management and other departments.
- To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To support reception training in reservations techniques and procedures.
- To carry out special projects according to the assignments.

Requirements

Qualifications

- Educated to college degree
- 2+ years' experience in hospitality or similar customer service role
- Computer Literate including MS Office and email
- Communicates Effectively (eMail, Telephone - Listening Skills, Writing Skills and Verbal communication etc.)
- Team Player - Collaborates positively and effectively with others and team

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.