Retail Intelligence Specialist

Job description / Role

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

You will be responsible for ensuring a continuous relationship with internal business units as well as building a strong external network. You will also be responsible for implementing best practice methodologies for data collection and analysis across the Group, and will have a sincere concern for confidentiality, precision and quality.

What you'll be doing:

Organizational:
• Follow all relevant Retail Intelligence policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:
• Follow the day-to-day activities related to own job with minimal supervision to ensure continuity of work
• Follow-up on escalated cases /issues/questions of team members to ensure they are closed efficiently and in a timely manner

Best Practice Methodologies:
• Implement Retail Intelligence methodology across the Group’s key markets
• Conduct workshops for business units’ management and key stakeholders to share, adapt and validate methodologies (including guidelines and best practices)
• Provide support to the markets on the methodologies when and as needed, and ensure correct implementation
• Continue to improve methodologies to ensure data accuracy and robustnes
• Lead the creation and maintenance of manuals and their processes and guidelines Market Modelling and Price Studies:
• Build and maintain relationships with internal and external Business Units to provide / gather operationally relevant data
• Provide strategic, contextual and meaningful insights to management by working with relevant stakeholders in the business to gather and analyse additional information

Presentations:
• Present key deliverables to relevant stakeholders, while ensuring each presentation is adapted to the audience
• Lead the creation of tailored presentations / ad-hoc requests to Management, Business Units and External Partners
• Ensure that presentation recaps / minutes are sent to all attendees Retail Intelligence Tools
• Understand business needs across different activities by regularly meeting concerned stakeholders, collecting their feedback and adapting accordingly to ensure actionability
• Lead the maintenance of and create new intelligence tools (databases and/or reports) to continue providing operationally relevant insights to the business to address their needs
• Participate in the identification and implementation of tool(s) to automate data collection, analysis and reporting
• Support the assessment and optimisation of Retail Intelligence tools to ensure relevance for Management and Business Units

Research:
• Conduct ad-hoc research to support selected group initiatives such as new markets studies, benchmarking, etc.
• Participate in relevant projects and community activities as and when needed

What you need to succeed in the role:
• University Degree in Business Administration, Finance, Statistics or any quantitative field
• A minimum of 6 years of relevant experience with at least 3 years in a similar role
• Experience with finance data in retail environment
• Experience with any data visualization tools: Power BI, Teableau, Qlikview
• Experience with SQL, SSRS
• Experience with programming language a plus: Python, R

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What we can offer you:
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits:
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

Requirements

What you need to succeed in the role:
• University Degree in Business Administration, Finance, Statistics or any quantitative field
• A minimum of 6 years of relevant experience with at least 3 years in a similar role
• Experience with finance data in retail environment
• Experience with any data visualization tools: Power BI, Teableau, Qlikview
• Experience with SQL,SSRS
• Experience with programming language a plus: Python, R

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.