Retail Sales Representative

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

To establish rapport and credibility in assisting customers to purchase the company's product range whilst at the same time maintaining the company's standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.

What you will do

Accountabilities:
- The tasks of the role-holder are prescribed in written routines, processes, or procedures
- Typically, the work involves concrete tasks, where the role-holder is required to focus one at a time
- Where processes are not functioning properly or opportunities are perceived for improvement, the role-holder is expected to report back to higher management before acting
- Good competency with figures and data-mining calculations on Advanced excel, Google Analytics and other digital performance tools

Timespans Of Decision:
- Immediate/Planned approach depending on the urgency & need

Resource Complexity:
- The technical & business knowledge of the role-holder needs to be proficient with the tools & applications that they would require.
- Product Complaint protocols and processes needs to be strictly followed to avoid any organization & country norms.
- All permissions need prior access request approvals from IKEA and Al-Futtaim group.

Problem Solving:
- To maintain Product Complaint protocols and processes
- All problems faced by the role-holder are concrete and occur regularly
- Often the role-holder is provided with guidelines, routines or procedures to solve most of the problems encountered.
- Problems are addressed using methods learned previously and are often overcome by direct or error

Discretionary Authority:
- Leading strategic projects in a complex, global and multicultural environment and can make complex topics actionable, understood and supported.
- The role-holder is required to be watchful of minor changes or variations in processes in which they are involved and to make suggestions for improvement to their line manager.

Internal & External Collaboration:
- The role-holder is rarely required to initiate process or procedural change themselves.
- Where collaboration is required, it is with other front-line colleagues often in the same location and often in proximity.
- Collaboration is mainly for the purpose of coordinating input

Requirements

Required Skills to be successful
- Previous sales experience.
- Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
- Active selling and support customers with product expertise, through digital channels.
- Customer service skills to listen to the concerns of a customer and be able to address their needs
- Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way

What equips you for the role
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
- A strong understanding of the products and services
- Patience when handling tough cases
- Experience with help desk software and remote support tools

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.