Ref: SP765-01

Job description / Role

Employment: Full Time

Job description

Job Overview:

Responsibility to manage a store, including all aspects of stock, manpower, productivity and revenue.

Key Responsibility Areas:

· Lead, inspire and motivate store teams to achieve revenue targets and margins
· Monitor and review all store activities against pre-determined targets that are set - including productivity increase & improving efficiency
· Checking the display and merchandising of stock and ensuring that the prices changes are updated and reflected correctly on the merchandise
· Ensure that the stocks/merchandise are received on time at the floor from inventory
· Controlling and reducing shrinkage.
· Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
· Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
· Tracking the conversion rates at the department level/individual level
· Responsible for handling and resolving escalated customer complaints and queries
· Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU s, brand promise and customer deliveries
· Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
· Training & Succession planning of the team members
· Timely communication and submission of reports on productivity, roster, leave planning etc.
· Check staff’s grooming/discipline and punctuality and adherence to the checklists and processes (store opening/closing etc)


Qualitative Requirements

· Graduate with at least 5 years of experience in the same position with any organized electronics multi-brands retail company. Should have prior experience in people management and inventory control.

Skills & Abilities:

· Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving

About the Company

E-City General Trading LLC is a retail company with its headquarters in Dubai, United Arab Emirates. E-City successfully operates a chain of Multibrand Electronics retail stores across UAE’s leading shopping malls.

It has ambitious plans to emerge as one of the market leaders in organized electronics retail in the region, and is a part of the Al Batha Group of Sharjah, which is one of the largest private business groups in the UAE.

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