Retail Store Supervisor

Job description / Role

Purpose & Overall Relevance for the Organisation:
Contributes to store profitability by ensuring KPIs for a defined area within a store are met or exceeded; coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience; and supervising and coaching team within a defined area of responsibility

Key Responsibilities:
- Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
- Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
- Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
- Actively supervises and coordinates his/her team to ensure all customers receive service
- Understands customer expectations and coaches his/her team to meet or exceed them at all times
- Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
- Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
- Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
- Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
- Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
- Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
- Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
- Supports the recruitment, onboarding, training and development of the store team
- Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
- Actively collaborates and shares best practices to drive store team performance
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Requirements

- Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
- Intermediate numeracy and literacy and advanced verbal communication skills

Knowledge, Skills and Abilities:
- Basic Microsoft Office skills
- Arabic fluency is preferable

About the Company

The brands of the adidas Group complement each other in a unique way to help athletes perform better, play better, feel better. Our products break records, set trends, make history. Every day. All over the world. Welcome to the adidas Group.

It is not only about faster shoes and fashion statements. Just as a shoe is more than padding and foam, there is more to us than just the product. Everything we do is bound by one simple thought: we strive to help you perform at your best. Your success is our ambition. Your defeat spurs us on to be better.

Our brands complement each other like the skills of an exceptionally gifted decathlete.

Our consumers’ brand love is based on our employees’ extraordinary passion for a sporting lifestyle. With dedication, commitment and team spirit, we continuously innovate to establish new benchmarks in everything we do. Shaping the sporting goods industry sustainably is more than a job. It’s our impulse, an attitude that is truly dear to our hearts. It drives us.