Rooms Division Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Reporting directly to the General Manager at Novotel Bur Dubai, you will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. You will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency. You will be responsible for the following:

- Ensure guest history database maintenance systems are in place.
- Ensure all rooms related areas comply to brand standards.
- Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
- Communicate a clear and consistent message regarding departmental goals to produce desired results.
- Monitor and promote room rates, specials, and promotions at the residence.
- Review reports and financial statements to determine Rooms operations performance against budget.
- Demonstrate and communicate key drivers of guest satisfaction for the brand's target customer.
- Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division including Front Office, Housekeeping and Spa.
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
- Demonstrate and communicates key drivers of guest satisfaction for brand's Target Customers.
- Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
- Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
- Drive Loyalty and ALL results of the hotel.

Requirements

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

- Minimum 8 to 10 years of experience of which at least 2 years in similar role.
- Strong Operational/Technical Knowledge.
- Successful Pre-opening experience & records a distinct advantage
- Strong process orientation;
- Strong Leadership abilities and organizational skills;
- Entrepreneurial, thinks out of the box;
- Able to drive change and look for operational efficiencies/synergies across the network
- Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.