Sales Account Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Responsible of the Services business AMC Sale in Abu Dhabi and achieve quarterly and yearly AMC sales target of the division.

- Manage AMC sales business of small -medium and enterprise-level customers for the CCTV, Access Control, Intrusion Detection, Intercom, GRMS, BMS, AV and IT systems for the services business.
- Manage small and medium upgrade/casual job projects related to Security, ELV and IT systems to develop and grow services business.
- Strong liaison and negotiation skills with clients, vendors, and partners.
- Explore market for new customers and develop strong customer base for the services business.
- Attend Sales meetings, Site survey visits, collect and provide all necessary sales enquiry input for Estimation and submit quotation and tenders for Small- Medium and Large Maintenance Contracts of Security, AV, BMS, IT and other LV systems.
- Able to work under pressure and fast-paced environment, willing to work extended hours for achieving sales targets.

What you will do:

Responsible for:

- Responsible for revenue, gross margin and profit achievement for the division based on budgeted sales target.
- Prepare Sales Plan and Manage sales from existing and new Accounts.
- Generate new customer accounts.
- Sales meetings, Site survey visits, collect and provide all necessary sales enquiry input for Estimation and submit quotation and tenders for Small- Medium and Large Maintenance Contracts of Security, AV, BMS, IT and other LV systems.
- Provide major managerial inputs in tendering and job estimation activities.
- Prepare monthly sales and Sales, project pipeline report
- Plan, monitor, and coordinate and develop new Sales accounts and projects. Generate continuous and constant business opportunity.
- Security Consultants
- Fitout Companies
- Follow-up for invoicing and collections of Sales on executed projects and jobs.
- Respond directly to sales enquiry calls from clients
- Present prospective clients with the department's full range of product range and services
- Ensure the healthy customer relation for repeat orders from new and existing clients

Job Context:

Internal Work Relationships within Group:

Accounts: Budgeted sales Target, Invoice details, Purchase: LPO and ERP issues; Tendering: Estimation queries; HRD: Training programs and schedules.

External Work Relationships:

Suppliers: Market, Products, material acquisition and consumables; Subcontractors: specialized services.

Required skills to be successful:

Company-Specific Knowledge:

- ERP
- Products, technical descriptions, and applications
- Knowledge of security system regulatory requirement in Dubai, Abu Dhabi, Al Ain Northern and Western region, and other UAE emirates in general.
- Knowledge of AMC contracts, KPI and SLA
- Knowledge of industry-specific quality and productivity standards
- Technical know-how related to specific project requirements

People Skills:

- Communication skills
- Perseverance and hardworking nature
- Stress-Management skills
- Problem-Solving and conflict-resolution skills

Requirements

What equips you for the role:

Minimum Qualifications and knowledge:

- Graduate Engineer in Electronics/Computer Sciences

Minimum Experience:

- 5 years of Sales experience in Projects and Services sales business for Security, AV, BMS, IT and other LV systems.
- UAE Driving License

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.