Sales and Service Specialist - Transaction Banking Client Service

Job description / Role

JOB PURPOSE: To provide client services, sales and administration support within the assigned business unit to ensure optimum efficiency and client satisfaction.

ACCOUNTABILITIES

Client Services
- Respond to client queries and complete financial transactions for clients within agreed turnaround times to ensure service provided is in line with service quality standards and bank policies and procedures.

Sales Support
- Use available data to educate clients on access options and identify cross-selling opportunities to deepen client relationships and support the generation of sales revenue for the bank.

Report Consolidation
- Coordinate and consolidate internal reports to support assigned business area in preparation for meetings.

Administration
- Create internal memos and customer letters to track and follow up on departmental documentation so as to support relationship managers in ensuring service standards, and adherence to policies and procedures.

Policies, Processes, Systems and Procedures
- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Requirements

- At least 2 years of experience in banking working in sales and service environment for a financial institution.
- Knowledge of core banking systems
- Analytical skills & Customer service orientation

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.