Sales Consultant

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Are you passionate about automotive spare parts and accessories? We are seeking a dedicated Wholesale Parts Sales Representative to join our team. As a pivotal member of our organization, you will be responsible for driving Spare Parts and Accessories sales to our wholesale Parts customers.

What you will do:
- Manage and exceed Parts sales targets according to the strategic plan.
- Develop Parts sales volumes within your designated area.
- Provide exceptional customer service by assisting wholesale account customers in selecting the required Parts or Accessories in a friendly, professional, and efficient manner.
- Ensure accuracy in quotations, sales orders, and application of customer discounts or special prices as per standard operating procedures.
- Proactively follow up on Parts back-orders to keep customers informed of status and ensure timely delivery.
- Oversee Warehouse Management & Operations, meticulously verifying consignment accuracy with all related documentation before shipment.
- Address customer complaints promptly, ensuring their concerns are resolved efficiently, and they receive value for their investment.

Requirements

Required skills to be successful:
- Proficiency in Microsoft Office products and familiarity with Dealership Management Systems and other relevant computer applications.
- Excellent communication skills, both verbal and written, enabling effective interaction with customers and internal stakeholders.
- Strong relationship-building abilities, cultivating and maintaining warm and friendly rapport with customers.

About the team:

Join a dynamic team dedicated to excellence in customer service and driving business growth. Our collaborative environment fosters innovation and encourages professional development, ensuring every team member has the support they need to succeed.

What equips you for the role:
- Minimum 5 - 7 years of experience in automotive or equipment spare parts, with a focus on Heavy Commercial Vehicles, industrial products, and Construction Equipment.
- Bachelor's degree or diploma in any discipline or equivalent.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.