Posted
Ref: HP324-887
Job description / Role
About Us
We are looking for an exceptional Retail Sales Assistant to join our Bloomingdales team in Dubai Mall. As a front-line ambassador for Al Tayer Insignia, you will play an integral part in the growth of one of the region's leading luxury and fashion companies, Al Tayer Insignia.
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
The first international Bloomingdale's store opened in Dubai on February 1st, 2010 at The Dubai Mall, showcasing the most coveted womenswear, menswear, kids wear and beauty from iconic international super brands to home-grown, local designers, alongside a Bloomingdale's Home store housing the latest in contemporary furniture and interior design trends.
About The Role
The Retail Sales Consultant will deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
What you'll be doing
- Welcome and greet customers in a warm and friendly manner always demonstrating excellent customer service.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
- Demonstrate and maintain product knowledge, fashion trends, instore promotions.
- Maintain personal grooming standards.
- Maintain clean and organized display, fitting rooms, and stock areas.
- Check stock levels daily and inform of depleting stocks to the store manager to replenish and maintain optimum stock levels.
- Comply with all company policies and procedures including refund and exchange policy, security, health, and safety policies etc.
- Recruit customers for the database, accurately entering their details on the POS system.
- Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Requirements
About You
You will be educated to at least high school level and ideally have some previous retail sales or customer service experience. You should be a UAE National with excellent spoken English and be a retail and fashion enthusiast!
What we are looking for -
- Minimum high school qualification
- 1 to 4 years retail sales or customer service experience
- Good understanding of the luxury fashion industry
- Strong customer focus - prioritizing customer experience above everything else
- Must own a family book
- Must be Registered in Nafis
About the Company
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.
Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.