Sales Executive

Job description / Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

ROLE: Sales Executive

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Sales team working alongside a fantastic team.

As a Sales Executive, you are the frontline ambassador of our brand, passionately connecting with clients to deliver innovative solutions. Your dynamic approach, persuasive skills, and relentless pursuit of targets will propel our products/services to new heights. Join our energetic team and be the driving force behind our sales success, where every conversation is an opportunity to make an impact and exceed expectations!

WHAT IS IN IT FOR YOU:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:

- Communicates all RFPs received directly from the department with the Country Sales Managers - for advice.
- Handles all RFPs assigned by the Country Sales Manager or Country Director of Sales
- Prior to preparing an offer, ensure that all necessary information about the event is obtained either from the account manager or the client directly.
- Prepares offer letters according to guest requirements and availability according to company standards and selling strategy.
- Follows up on offers sent promptly and systematically and within established parameters, negotiates rates and amends offers sent, taking all necessary actions to secure the business.
- Maintains generating accounts through various sales activities (face-to-face sales calls, telephone calls, sight inspections, entertainment) jointly with the Accounts Manager.
- Maximizes up selling opportunities by proposing additional events and activities suitable and complimenting to the MICE booking.
- Communicate the final details of all confirmed bookings to the Country Sales Manager - for the contract to be prepared
- Obtain client's signature on the Booking Contract in a prompt and timely fashion.
- Maintains and updates the Sales & Catering - PMS - as per company standards.
- Inputs all bookings, including waitlisted and inquiry bookings in the PMS as per company standards.
- Obtains client feedback after each event verbally and through Thank You letter and Guest Questionnaire and communicate the same with all concerned.
- Ensures that the response to any business request is actions within 24 working hours.
- Arranges or conduct site inspections of Rixos UAE hotel's conference & banqueting department.
- Ensures that availability is checked with sister Hotels and alternative venues are recommended prior to regretting any booking.
- Maintains close communication with the Sales Team in the negotiation process of their bookings.
- Performs all duties & responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve position objectives.
- Handles incoming calls and ensures messages are taken and details are forwarded to the person concerned.
- Attends departmental & communication meeting as requested by Director of Sales.
- Attends major events in hotel & city as requested by Department Head.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
- Ensures comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies with special emphasis on Conference Banqueting facilities.
- Ensures that Rixos Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the Rixos hotels thus identifying a high level of commitment.
- To adhere to Company and Hotel rules and regulations at all times.
- Maintains professional business confidentiality.
- Good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs
- To report any equipment failures/problems to the Maintenance Department
- To participate in any Training/Developments schemes as recommended by senior management
- To assist the Duty Manager in any task outlined/detailed by him/her.
- To comply with any reasonable request made by management to the best of your ability.
- To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

Requirements

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

- Be proactive and use good judgement when dealing with challenging situations
- Act with professionalism and integrity
- Be transparent in your motives, methods and expected results
- Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
- Conduct business honestly & fairly
- Keep sensitive information confidential

RELIABILITY AND LOYALTY

- Follow through on commitments
- Work well both autonomously and within a team
- Display a positive, approachable attitude
- Spend time getting to know your fellow employees and our guests
- Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

- Committed to quality
- Committed to exceptional financial results
- Be responsible for the bottom line
- Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

- Be committed to exceeding expectations
- Never settle for the status quo or mediocre work
- Continuously search for areas of improvement
- Provide positive, constructive feedback

OUR COMMITMENT TO DIVERSITY & INCLUSION:

- We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Qualifications

- Minimum two years experience with the same position in a 5-star hotel
- High school degree

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.