Sales Manager

Job description / Role

Emirates Palace

Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travelers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel.

Sales Manager - MICE

The person in this position is responsible for accounts that originate from corporate markets, MICE markets and new target Markets which includes developing new business, negotiating contracts and maintaining good relations with existing clients, in order to meet and exceed the targets set for their respective market .

Key Responsibilities:

- Achieve Sales & Marketing Target and Key Account Manager Target.
- Maintain good working relationship with all other areas of the hotel's operations, such as Front Office, Food & Beverage, Accounting, Reservations etc.
- Prospect by telephone cold-calling to establish new business.
- Plans sales activities by identifying potential clients, organizing sales calls and sales blitz to develop new business.
- Promote and cross selling the sister properties in order to increase the awareness of the Kempinski brand in the region during each sales calls
- Follow-up with clients before, during and after the function/event/stay to ensure repeat business.
- Negotiates new contracts and renewals in order to meet sales targets.
- Prepares a monthly sales activities report on the Travel & Trade , including companies and tour & travel agents.
- To continuously add and update the perpetual database of local DMC's, TO's, group and M.I.C.E. leads and ensure implementation of an efficient and targeted acquisition program.
- To entertain potential and current clients based on business priorities.
- Conduct educational trips for existing and potential clients.
- Achieve monthly budget goals and new business targets.
- Follow the standard operating procedure of Complaint handling.

Requirements

Desired Skills & Qualifications

- High School Diploma, Hotel Apprenticeship, Higher College Education
- 2 years experience in a Sales position, preferably from an international 5 star deluxe hotel
- Organizational Skills
- Problem Solving & Decision Making
- Adaptability/ Flexibility
- Cross Cultural Sensitivity

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.