Sales Manager - Leisure (Western European Market)

Job description / Role

Emirates Palace

Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travellers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel.

Sales Manager - Leisure

The incumbent in the position is responsible for managing the Worldwide Travel & Trade market , which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel & Trade segment and consistent with the brand image as outlined in the Business Plan.

Key Responsibilities

- Correct image and representation of the Hotel in global operator
- Brochure consistent with Sales & Marketing Business plan strategy.
- Continuous improvement of the product geographic range and the image of the hotel.
- Client and guest oriented approach to acquire and retain satisfied customers / guests and increase repeat and referral opportunities.
- Development of tariff and contracting.
- Reporting and Monitoring the results of sales targets weekly
- Knowledgeable about the facilities of the hotel and Kempinski International product leisure range
- Efficient usage of Opera - Sales & Catering database
- To provide continuous support and feedback to ADOSM to enhance and develop operational services and facilities to ensure EP reflects and exceeds Travel Trade client expectations.
- To provide consistent competition feedback to ensure accurate forecasting for minimum 12 weeks.
- To represent Emirates Palace at the International Trade Shows and Events and to fully comply with POC, during and post event S.O.P.s for both administration, expenses and business potential reports.
- To continuously add and update the database of DMCs, TOs, group and M.I.C.E. leads and ensure implementation.
- To entertain potential and current clients based on business priorities.
- Conduct educational trips for existing and potential clients and fulfill the Fam Trip and Sales & Marketing SOP
- Achieve monthly budget goals and new business targets.
- Set up and maintain good working relationship with all other areas of the hotel's operations
- Follow-up with clients before, during and after the function/event/stay to ensure repeat business.
- Ensure any complaints are handled within 2 working days in accordance with S&M SOP Complaint handling.
- Follow-up leads provided by Global Sales Offices.
- Research and present lost business reports at the weekly Sales Meetings.
- Attend various trade shows, functions as when required.

Requirements

Desired Skills & Qualifications

- High School Diploma or College Degree in Hospitality
- Hotel operations and administration experience
- Computer literacy adapted to the field of Public relation
- Basic Computer Programs-Word, Excel, Power Point
- Communication Skills
- English - excellent oral and written skills
- Arabic - beneficial

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.