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Job description / Role
What you do
To provide support to the Sales function by responding to sales enquiries, overseeing the initial preparations involved in incepting new business. The role will involve day to day contact with various internal departments to support growth initiatives across the business. Assisting the business developers and account managers in setting up and maintaining new accounts.
Key responsibilities will include, but are not limited to, the following:
- Pro-actively follow up with BDM's & Account Managers to assist with Administrative tasks.
- Setup of new account for travel, retail & telco distribution channel clients
- Support tender responses for New and existing Clients when required
- Ensure feedback is analysed from failed opportunities or any part of the process to identify areas of improvement
- Track unsuccessful opportunities for the next years renewal and pro-actively follow up and ask BDM's
- Obtain fully signed off documentation in relation to the hand-over of new business to Operations
- Pro-actively follow up on Company contracts until signed agreement has been received.
- Support implementation of all accounts
- Discover and aims to convert opportunities for cross selling additional products or services
- Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
- Provide a positive and engaging client experience
- Mainly independently identify and implement efficient solutions to client's requirements and challenges
- Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
What you bring
Behavioral Requirements:
- Ability to work with a wide diversity of individuals; work with specific, job-related data; and utilize specific job-related equipment.
- Ability to communicate with diverse groups, maintain confidentiality; meeting deadlines and schedules; setting priorities; working as part of a team; working with detailed information/data.
- Strong verbal and written communication skills.
- Attention to detail and quality.
- Flexible and excellent interpersonal skills.
- Ability to work well with all levels of internal management and staff, as well as outside clients and users.
- Experience in operating standard office equipment including pertinent software applications; planning and managing projects; and performing standard book-keeping and record keeping.
- Ability to document following prescribed formats, and/or present information to others; and understand multi-step written and oral instructions
- Ability to collate data; and use, job-related equipment.
Behavioral Competency:
Customer & Market Excellence:
- Strive for excellence at every touch point with the customer
- Foster state-of-art technical/operational knowledge and strive for continuous simplification
- Be the benchmark
Collaborative Leadership:
- Empower the team and provide purpose and direction
- Develop people, provide feedback and care to employee wellbeing
- Collaborate and exchange best practice.
Entrepreneurship :
- Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
- Take ownership and responsibility
- Embrace innovation and a culture that allows to make decisions without fear of retribution.
Trust :
- Act with integrity, honor commitments, tell the truth
- Foster diversity and inclusiveness
- Act transparently and promote corporate social responsibility.
Requirements
Minimum Requirements
- Experience of at least 3 years in a customer and quality focused environment, producing accurate work within team turnaround times.
- Knowledge of Salesforce
- Fluency in English ( Arabic and French are a plus )
- Customer focused
- Strong Communication (verbal & written) and Interpersonal Skills
- Strong time management skills and ability to work well under pressure
- Results Driven
- Strong Knowledge of Microsoft Office ( Excel, Word)
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!