Salesforce Administrator

Job description / Role

PURPOSE OF THE POSITION:

Support digital trade engagement programs to position the company as a preferred business partner for retail trade.
Implement communication initiatives with trade partners via digital communication tools, constantly increasing efficiency and impact of commercial activities.

PRINCIPAL ACCOUNTABILITIES:

DIGITAL TRADE ENGAGEMENT PROGRAMS IMPLEMENTATION & CONTENT DEVELOPMENT
- Assist and support the company with digital trade engagement platform on its day today operation
- Communicate & troubleshoot with retailers through phone calls & chat
- Coordinate with various stakeholders both internally and externally
- Conduct surveys and compile results on the platform
- Analyze feedback received from various stakeholders and provide insights to the management
- Be the first point of contact for any trouble shooting on the platform
- Support and evaluate the program
- Maintain the platform and add insights to develop the platform
- In a consistent and accurate manner execute, monitor and evaluate digital trade engagement programs in order to ensure superior execution of approved program’s mechanics and proper communication of program’s essentials and benefits to the retail partners

BUSINESS INTELLIGENCE AND DATA MANAGEMENT
- Consistently analyze digital trade engagement programs KPI’s and competitive activities at retail in order to identify opportunities to improve portfolio performance.
- Respond to, collect and consolidate business information according to defined scope, format & deadlines and through utilization of systems in place.

B2B Programs Administration
- Ac as a main contact point for B2B Program related matters
- Communicate & troubleshoot between retailers & the distributor for B2B Related matters
- Maintain the platform and add insights to develop the platform

Salary:
AED 10,000 to 12,000 per month inclusive of fixed allowances.

Requirements

- Education: Computer Science
- Work experience: Overall
- Experience: 1 year experience
- English: Fluent
- Malayalam: Intermediate / Fluent
- MS Office: Intermediate
- Programming Languages Basic: HTML; CSS
- Salesforce: Advanced

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions