Job closed
Ref: GP285-270
Job description / Role
Are you currently looking for an exciting sales position within an Iconic luxury department store in Yas Mall? We are currently looking for an experienced Shop Manager/Supervisor to oversee the beauty section in our TRYANO department store. We are looking for candidates who are passionate about cosmetics / skins care and have strong man management capabilities.
The Section Sales Supervisor is responsible for overseeing the team of sales executives to ensure they achieve the sales target, deliver exceptional Guest Experience; and ensure implementation of the company’s policies and procedures. We are looking for someone who has excellent customer facing experience and can really drive floor operations.
Main Responsibilities:
Delivery of exceptional Guest Experience & building customer loyalty
• Provide exceptional Guest Experience as per the retail guidelines
• Implement the Moments of Truth.
• Inspires the sales team with a strong Passion AND Expertise.
• Makes Guest feel Unique during every interaction.
• Ensure Mystery shopping results are consistently positive & exceeds expectations.
• Ensure that the section is manned at all times & that all the guests are attended to.
Sales Achievement
• Meet the department KPIs as per target
• Participate with the sales executive team in generating sales through high selling techniques
• Coach sales executives on product knowledge & selling skills
• Prepare rosters for sales team for the respective section & share it with the Manager
• Provide qualitative feedback about missed sales opportunities and the previous week’s trade to the managers to take appropriate actions.
Visual Merchandising
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the brand’s visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards
Store Inventory Management
• Responsible of stock variance in stores
• Participate in cycle counting criteria based on concerns or recurring issues in stores
• Perform spot checks on items based on SORT results
Chalhoub Behavioral Competencies
• Customer Focus
• Managing Diverse Relationships
• Operational Excellence
• Effective Communication
• Energy, Drive and Flexibility
• Creativity and Innovation
• Building and Developing a High Performance Culture
• Managerial Courage
• Managing Resources (People, Finance, Data etc.)
Retail Technical Competencies
• Retail Affinity & Understanding
• Business & Commercial Acumen
• Operational Excellence
• Foresight & Creativity
• Superior Guest Experience
• Organizational Adaptability
Requirements
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.
Education
• Degree educated/High school diploma
Previous Experience
• 5 years minimum experience in a supervisor / management level role
• Must have beauty / cosmetics knowledge
• Must have experience of fully managing a team of 6 people minimum
• Must be flexible and able to work 6 days a week including weekends.
Linguistic Skills
• English: required
• Arabic: preferable
• French: not necessary
We can offer you:
• Future growth opportunities with different business units and multiple brands
• Staff discounts at all participating Chalhoub partner brands
• The chance to live and work in a dynamic regional retail hub
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.