Senior Customer Service Representative

Job description / Role

Find your next job opportunity with Adecco. We are recruiting for our prestigious client in Dubai.

Role: Customer Service Representative
Job Location: Dubai ( Jafza)
Client Industry: Chemical Manufacturing

Job purpose:
• Ensure accurate and timeous capturing and execution of customer’s sales orders.
• Provide first line support to customer inquiries, resolve customer queries timeously.
• Enhance customer experience through customer service.

Key Accountabilities:
• Management of letters of Credits in cooperation with respective functions as applicable
• Credit Management & SAP - Monitor SAP credit exposure and ensure SAP data is accurate.
• Manage logistics & documentation service & Credit documentation.
• Receive, capture & execute sales orders, Debit/Credit, rebates, commission in SAP ensuring completeness according to business processes.
• Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations.
• Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, dates of delivery).
• Investigate and resolve customer queries within set targets.
• Issue pro forma invoice & customer quotation.
• Ensure order processing and logistics documentation compliance.

Experience:
• 5 – 10 years, working experience in similar customer service environment.

Requirements

Ideal candidate will have:
• Proficiency in letter of credit processing, documentation, compliance, and verification.
• Advanced knowledge of SAP, MS Office and Information systems
• Experience in customer service or inside sales, attention to details.
• Good knowledge of chemical operations and products.
• Excellent communication and interpersonal skills with strong customer focus
• Team spirit and ability to work across cultures and languages.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.