Senior Executive - Operations

Job description / Role

Supervisory Role

- Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives
- Educates/trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
- Oversees hospital and nursing daily operations and administrative activities
- Acts on behalf of hospital administration outside of customary business hours and collaborates with the administrator on-call
- Ensures accessible, appropriate, patient-focused, and cost-effective services
- Collaborates with medical staff to coordinate patient care requirements including the need to transfer patients into or out of the hospital
- Develops, implements, and monitors policies and procedures to support organizational goals and business objectives
- Provide cost-effective care of the highest quality to customer. Introduce and promote new health packages
- Supervise MRD unit in its daily work and ensure patients' records are safely stored as per SOP
- Report areas of concerns and improvement to Manager Admin and Business Development

Operations Management

- Work together with nurse managers and doctors to manage the daily operations of the assigned service area to ensure its smooth running on a daily basis.
- Enquire about any problem faced by a patient in the Unit & find a solution after discussion with doctors (for any medical issues) and the operations team (for any service issues)
- Track, monitor and make recommendations to Lead Senior Consultant for the utilization of departmental budget to achieve optimization of allocated resources
- Prepare duty rosters of the staff in the COE and displaying this as and when needed
- Prepare data on any matter assigned by Lead Consultant, like syllabus of the courses conducted in the Department, classes and seminars list, dialysis schedule list, patient lists
- Identify current and future patient admissions requirements by establishing personal rapport with potential and actual patients and others in a position to understand service requirements

Patient Care

- Enhance patient care delivery system by providing admissions function interface with the nursing and professional staff; coordinating admissions functions with the emergency room, maternity, out-patient clinic registration, outpatient surgery, and other special care units; controlling bed reservations systems, financial reimbursement, and other supporting systems.
- Keep patients, relatives, visitors, and admitting staff informed by interpreting and communicating admitting rules, regulations, policies, and procedures

Documentation and Compliance

- Serve and protect the hospital community by ensuring adherence to professional standards, hospital policies and procedures, federal, state, and local requirements, and accreditation standards.
- To maintain audit documents, educating new joiners to maintain the quality standards.
- To participate and contribute to departmental quality initiative.
- To carryout data collection/support in data collection.
- To adhere to the safety norms of hospital, follow both patient, and staff safety rules.
- To participate and contribute to departmental quality initiatives
- Generate several reports related to billing, Doctor's schedule, daily patient statistics, new registration, patient satisfaction survey, referrals etc

Job interactions

- Works closely with internal stakeholders such as the director, financial controller, group CIO, CHRO, COO etc. in matters related to alignment of initiatives with overall organization's vision and mission. Discuss budgets for hospitals and clinics, for IT enabled processes, addressing HR challenges and requirements, enhancing quality processes etc.
- Works closely with external stakeholders such as government officials, healthcare forums, Insurance companies, media houses, patients etc. in matters related to representing the hospital externally, communicating with related healthcare practices, compliance and health packages etc.

Requirements

Advanced Qualification / Certification / Specialist Training

- MBA

Minimum Experience

- 5- 8 years' of operations role experience in a tertiary hospital

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: "We'll treat you well." We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the "Aster", "Medcare" and "Access" brands.

About the Company

From a single medical centre to a performance-driven healthcare enterprise spread across more than 366 medical establishments, including 27 hospitals, 115 clinics and 223 pharmacies in 7 countries and growing, Aster DM Healthcare has transitioned into being the leading healthcare authority across the Middle East and India.

Currently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services. An expansive portfolio includes hospitals and clinics, pharmacies, diagnostic centres, educational institutions, healthcare management and healthcare support systems.

Headquartered in Dubai, the Aster DM network now encompasses more than 19,657 employees( Doctors, Nurses, Others) with JCI accredited clinics and diagnostic centres.

Never content to rest on its laurels, Aster DM Healthcare is constantly seeking opportunities to set new yardsticks with advanced developments. With many more innovative and ambitious initiatives, Aster DM Healthcare has radically catalyzed the healthcare revolution across Middle East & India.

Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.