Senior Facilities Manager (Client Relations)

Dubai Properties (DP)

Dubai, UAE

Ref: GP738-60

Job description / Role

Employment: Full Time

IDAMA (Part of Dubai Properties Group) is a provider of Integrated Facilities Management solutions for real estate developments. From the complex maintenance of heating and ventilation systems, to the meticulous cleaning of offices and receptions, Idama manages the facilities of all types of built environment

Role:

Manage the delivery of effective services, client expectations and client relations with the objective of enhancing customer satisfaction, minimizing customer complaints and maximizing revenue and profitability of respective client account
Effectively plan and manage onsite client relations, quality of service delivery as per client SLAs and QHSE standards for assigned client accounts through various FM activities for respective client accounts for profitability whilst ensuring maximum customer satisfaction.

Salary:
AED 30,000 to 35,000 per month inclusive of fixed allowances.
Additional benefits: Medical & Tickets

Requirements

Minimum Qualifications:
Degree in Engineering or Building Services

Minimum Experience (number of years):
10-12 years of experience in facilities management, with 3-4 years in a managerial role

• Manage the individual clients accounts ensuring the planning and allocation of all resources (to manage manpower vs. task requirement) that ensures effective manpower utilization of resources to meet or exceed customer requirements and expectations and implementation of appropriate standards and controls to ensure that all the unit activities are carried out in an efficient and effective manner, meeting or exceeding all unit objectives.
• Maintain effective communication with suppliers, Operations dept. and clients in order to ensure all customer enquiries are resolved and customer expectations are managed in a professional manner
• Manage and lead the account teams – in-house as well as supplier staff – to ensure service delivery as per accepted standards whilst upholding employee motivation, team work, grooming standards, staff performance & development, and client interactions
• Actively support the Section Head in business development activities within the client account to enhance account revenue and profitability of the business
• Prepare and provide timely technical/ performance reports for Operations department as per QMS requirements to ensure timely and accurate information for senior management decision making
• Support the Operations & Mobilization team in ensuring accuracy of supplier invoices in order to facilitate timely payment to suppliers
• Manage and ensure customer complaints are timely and appropriately managed and closed within the SLAs to ensure maximum client satisfaction
• Lead the team – setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance in the pursuit of the Department objectives.

About the Company

Dubai Properties leverages its impressive legacy as a reliable developer to elevate Dubai’s status as a global icon. With almost two decades of expertise designing and developing sought-after residential master communities across waterfront, urban, and suburban locations, Dubai Properties addresses every aspect of the real estate landscape. Its communities - home to an array of residents and happy families - include JBR, Jaddaf Waterfront, La Vie, 1/JBR, Bellevue Towers, Remraam, Mudon and Villanova to name a few.

Dubai Properties also offers institutional investors access to an extensive land portfolio for development opportunities. All the initiatives aim to enrich the lives of residents and visitors, bringing a vast collection of living experiences to the Emirates.

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Facilities Manager salaries in UAE

Average monthly compensation
AED 24,500

Breakdown available for industries, cities and years of experience