Senior IT Service Desk and Support Engineer

Big Fish Recruitment

Abu Dhabi, UAE

Ref: RP281-365

Job description / Role

Employment: Full Time

- To provide onsite support to end users primarily Leadership Executives.
- Primary responsibility is to provide technical assistance to end users, together with hands-on laptop support/technical assistance required to maintain hardware and software.
- All tasks to be performed within the guidelines provided, so business transactions can progress with minimal disruption.
- The IT Support Resource monitors, maintains, installs and configure company End User IT Assets (HW and SW), providing technical support, solves technical problems and ensuring assets run smoothly.

IT Service Desk and Support specialist:

- Shall provide Executive support
- Shall be the primary owner of tickets for defined employees
- Shall continually drive the improvement of first-time resolution of ticket requests.
- Proactive actions to reduce incidents & utmost critical aspect is to deliver quality of services.



- Bachelor in Computer Science or equivalent in IT hardware and Applications
- At least 3 years’ experience in a service desk team.
- At least 7 years in IT support for Leadership Executives at a major Multi National Organization or Large Conglomerate
- Requires knowledge of Microsoft Office 2007:201- Requires extensive knowledge of Windows 7 and Windows 10.
- Experience with Microsoft Server 2008:2016, Active Directory, DNS, DHCP and Group Policy
- Good knowledge of iOS/ Fortinet Network Devices/ Audio Visual Devices/ will be an added advantage.


- Microsoft Certified Solutions Expert: Core Infrastructure
- ITIL v4 Foundation

About the Company


Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.


Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.


At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

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