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Job description / Role

Employment: Full Time

Job Purpose:

The role holder will be responsible for driving the day to day elements of product management (cash and liquidity management) as well as projects involving development and change, by driving strategy formulation, coordinating execution, engaging in sales practice management, and building the associated digital transformation program.

Principal Accountabilities:

• Ensure business stability, growth, strategic alignment and enhanced profitability across the payments and liquidity realm.
• Act as an industry expert as well as being the primary contact for all internal stakeholders on payments, liquidity and escrow products.
• Develop product opportunity studies highlighting benefits, costs & risks. In addition, preparing business cases and strategy for new / enhanced products roll-out.
• Establish strategic priorities, sales objectives, and revenue goals for products and the relevant distribution channels to maintain and accelerate revenue growth.
• Manage and document changes to policies and procedures that arise during the client on-boarding process to improve future client experience, bank's operational and local regulatory experience.
• Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Develop customer document requirements for enrolling new services. Recommend adequate changes in the process or customer application forms.
• Develop business requirements for building payments and liquidity and escrow capabilities, and work with IT department, audit, risk, compliance, operations and other stakeholders to formulate the project plan, delivery schedules testing and implementation. Monitor the project progress in all aspects from requirements conceptualization to implementation.
• Recommend adequate product suggestions and feedback for product and process improvement ensuring to follow the set Bank's procedure.
• Keep status of applications, implementations and fee recovery updated.
• Analyse, plan and execute Pilots and Proof of Concepts for product innovation in the payments and liquidity
• Serve as subject matter expert for coverage RMs, assist in implementation of client solutions and serve as liaison with internal and external service providers to resolve complex client issues.
• Ensure to comply with the audit requirements, internal and external reporting obligations etc in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
• Work with Legal, Audit, Compliance, Operational Risk, Technology, Central Operations, and other stakeholders to successfully launch and manage products & services.
• Identify product issues and provide resolution to potential problems.
• Provide assistance to, train & develop reporting staff to build their capabilities to carry out acquisition effectively.
• Conduct periodic competitive landscape exercise within the payments, liquidity and receivables products within the industry.
• Understand banks infrastructure to ensure that operations and systems are able to support the t products launched and work with technology and Operations to ensure that the functionalities are as per required specifications.
• Communicate new product updates and enhancements, market trends to sales and implementation teams and assist in monitoring product performance in terms of volumes, value and revenue.
• Work with concerned units to ensure product MIS is in place for accurate management reports.


• Education and Experience
• Bachelor's degree or equivalent
• Previous experience in transaction banking products encompassing core cash management, payment and liquidity products
• Minimum overall 10+ years of experience gained from transaction banking area across sales, distribution and proposition development, new market roll-outs etc.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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