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Job description / Role
Reporting to: Recruitment Manager - Transport
The Serco Middle East business is seen as a growth engine for Serco Group. The Middle East strategy and organisational structure is aligned to a number of the five pillars established through the strategic review as core foundations for the growth of Serco, including Transport, Aviation and Health/Facilities Management.
To enable Serco Middle East to deliver on its revenue and growth targets, the quality and timeliness of the supply of resources is a critical component. This means ensuring that the {Sector} business is able to meet client requirements for personnel, with the correct skills levels, at the time committed to the client. To achieve this, the role has to gain deep knowledge of the current and future resourcing requirements, have a deep market knowledge to understand where to obtain the resources and be able to deliver effective Recruitment Services to the Sector
Structure and reporting relationship
• The role will report directly to the Recruitment Manager - Transport
• The role will work with existing Recruiters, Senior Recruiters and Onboarders
Key Stakeholders to the role will be
• Second tier leadership team (Contract Managers etc) and direct reports
• Transport HR Business Partner and direct reports
• Hiring Managers in the Transport business
• Recruitment Team and wider HR team
• Wider Serco Middle East support teams including Finance, Bidding and Commercial Teams
Based on the specific requirement of the role
Key Responsibilities
• Own the end to end recruitment process for Transport, typically for Grades up to 20. The end to end process includes:
• Understanding hiring requirements (supporting Recruitment Manager with Workforce Planning);
• Complying with all recruitment policies and procedures (SOP’s) including the internal job posting policy;
• Managing external sourcing channels;
• Building and managing candidate pipelines;
• Screening CVs;
• Managing rejections;
• Arranging assessments;
• Responsible for planning and overseeing logistics for assessments, mobilisation and mass recruitment activities;
• Collating information; and
• Ensuring Candidates are managed through the onboarding process.
• Providing day to day guidance and support to Recruiters, and On-boarders in the Transport team.
• Be responsible for effective sourcing strategies for roles including mass hiring, direct sourcing, Contingency and Retained Agency use.
• Provide input and support to the overall Transport sourcing and resourcing strategy.
• Be responsible for delivering “project” recruitment and mobilizations within their assigned business units
• Research and recommend channels to recruitment. e.g. search firms national/local publications, trade magazines, career fairs, universities and internet etc
• Pre-screens candidates and attends interviews with Line Managers for assigned roles to ensure the best quality candidates are identified and selected appropriately
• Draft interview questions and determine the appropriate interview pack and technique based on level of role. Advises and supports the Line manager accordingly
• Ensure Line Managers are recruiting within the agreed organisational parameters and governance procedures
• Ensure Line Managers are well equipped to make the right hiring decisions and ensure the end to end hiring process is smooth and efficient
• Works with, develops and manages the relationships with recruitment agents as preferred suppliers to Serco
• Implements assessment methodologies as required for the roles, including psychometric testing
• Carry out analysis of data and work to create meaningful MI around recruitment activity
• Work closely with Line managers to ensure hiring strategies are implemented and the hiring parameters are met
• Carry out ad-hoc project work as directed by the Recruitment Manager
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a healthy and hard-working culture among their peers, subcontractors and third parties
• Assume the responsibilities of the Recruitment Manager in their absence
HSQE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements.
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• Exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
• Promote a good HSQE and Information Security culture within their departments and among their peers, subcontractors and third parties;
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Requirements
• Ideally a degree holder or a holder of a professional qualification in an HR related discipline ideally with membership of a recognised professional institution.
Knowledge:
• Comprehensive knowledge of the principles and practices of Human Resource administration in general
• Professional certification in conducting & interpreting Ability tests and Personality Questionnaires is preferred
• Excel proficiency ability to support the work on the manpower planning
• Ability to evaluate and assess effectiveness of recruiting strategies and continuously improve talent acquisition efforts.
Skills
• A mature, proactive and responsible approach to work with initiative and problem solving capability
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation
• Ability to understand complex systems and possess good IT skills
• Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change
• Able to hold sensitive and confidential materials in strict confidence
• Able to work independently under stringent deadlines and high pressure environment
• Function as a resourceful and proactive team member
• Strong organizational skills with attention to detail and the ability to prioritize, multi-task, and meet deadlines and schedules
• Ability to collaborate effectively with cross functional teams and adapt well to changing priorities
• Good judgment and decision-making skills
• An assertive completer finisher with high level personal presence and credibility
• Ability to see problems as opportunities and to manage well under pressure
Essential experiences
• A minimum of 5 years recruitment experience with at least 2 years’ experience in mid to senior level hiring Extensive experience of successfully identifying candidates through direct sourcing and research is essential
• Middle East experience is preferred
• Level A&B Psychometric qualified is preferred
• Resource forecasting, scheduling and allocation experience
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.