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Senior Sales Officer – SME

Abu Dhabi Commercial Bank (ADCB)

Dubai, UAE

Ref: LP452-205

The Role

Job Purpose

• Net business growth for SME business
• Delivery of quality service for potential customers
• Primary contact point of ADCB Business product suite to the client
• Generate referrals for other associates sourcing different products
• Managing internal and external customer expectations

Main Tasks and Responsibilities

Sales target achievement
High level of customer satisfaction
Develop and implement sales plan, ensuring achieving appropriate goals
Fulfilling of ADCB aim and objectives by incorporating ADCB values in to all activities.

Solid knowledge of all products and services offered to SMEs
Greet and orient the clients in ADCB products and services.
Effectively identify and respond to client needs.
Based on client needs offer a solution from ADCB product suite
Maximize the referral opportunities from client interactions.
Ensure completion of client need in timely and quality manner.
Provide excellent client service.
Identify and act on sales and relationship-deepening opportunities
Deliver on our promise to our clients and each other (Internal Clients).
Add value to our clients through delivering on our ADCB Banking experience.
Understand access channels (i.e. ATM, Internet banking, Phone Banking, etc) to proactively educate clients on access options.
Be highly alert to cross-sell opportunities identified by accessing client needs and refer to appropriate specialists (RBG, TFS, Cash Management and Treasury)
Manage efficient paper-flow, supporting relevant procedures.
Adhere to legal, corporate and regulator procedures
Knowledge of ADCB policies and procedures which relate to this position in addition to regulatory (in any) requirements
Fills a coach role for Sales Officers
Any other business task requested by your Line Manager

Sales targets
Policies and procedures
Know how
Integrity and respect


Minimum Education Level:
High School Diploma

Professional Qualification:
Experience in client contact environment
Sales experience
Strong interpersonal and communication skills

Min 4 years in experience in banking sector
Min 2 year in similar role
Successful track record in sales
Sounds knowledge of local market

About the Company

Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.

ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.

ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn .

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