Senior Soft Services Supervisor

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

This position requires overseeing and coordinating various aspects of soft services, including but not limited to cleaning and housekeeping. The role demands effective leadership, meticulous planning, and good communication skills to maintain high standards of service delivery while adhering to company policies and client requirements.

What you will do :
- Oversee day-to-day operations of the cleaning team, ensuring they are focused on cleaning-related tasks.
- Coordinate and delegate cleaning responsibilities and oversees overall performance of the site team and sub-contracted services.
- Guarantee adherence to cleaning standards in accordance with industry best practices.
- Professionally handle the scope and Key Performance Indicators (KPIs) to enhance the company's positive image and reputation.
- Conduct fundamental cleaning training for staff, providing knowledge on standard machinery.
- Record staff attendance, maintain daily attendance records, and implement an effective documentation structure and key work processes for the contract. Communicate regularly with the client for daily reporting.
- Support the implementation of the computer-aided facility management (CAFM) system in the contract to enhance reporting efficiency and administrative effectiveness. Provide advice to the team and CAFM departments on schedule changes and suggest improvements.
- Report cleaning-related tasks and Health, Safety, and Environment (HSE) incidents.
- Conduct regular inventory audits of fixed assets and monitor the use of cleaning chemicals and other cleaning consumables or hygiene products
- Generate completion reports and monitor consumption of resources

Requirements

Required skills to be successful :
- Strong staff management
- Operations Management (Planning & Organizing)
- Excellent verbal and written communication.

What equips you for the role :
- Minimum of 5-7 years of experience working as a supervisor or senior supervisor in UAE
- Valid UAE Driving License ( Mandatory )
- Experience and understanding of CAFM usage and functions
- Minimum Completion of Secondary Level of Education.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.