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Senior Strategic Account Manager


Dubai, UAE

Ref: KP678-1584

The Role

• Ensure on time responsiveness to clients’ supply chain requirements
• Oversee implementation of contracts and ensures contract conformity to KPIs and customer expectations
• Use company Vendor management system to maintain, expand and improve relationships with suppliers to ensure best-value is provided for all procurement / logistics transactions
• Employs close management policy with staff to ensure priorities are established, workloads and procurement activities are defined and results are monitored
• Carry out negotiation for high dollar amount orders or orders of critical nature
• Ensure team members are trained on the most up-to-date procurement, negotiations techniques, compliance requirement and system capabilities
• Ensure staff complies with the company’s business code of conduct and relevant host-nation laws in areas of operation
• Assist with mobilizing resources to support establishment of project teams and/or new product line to include sourcing/hiring key personnel, establishing standard operating procedures, contractual KPIs and converting new proposal pursuits for client
• Ensure that a high level of customer support is provided throughout the engagement and that day‐to‐day account management is effectively handled
• Maintain strong customer relationships through long‐term strategic account management and customer communications and engagement; interact directly with customers to extend/expand services solutions and to develop opportunities for new work
• Work closely with internal personnel as well as client on proprietary ERP systems to execute activities required by client
• Identify challenges with systems related issues in order to improve performance for the client
• Gain insight into buying decisions made by customer and provide value-added recommendations on ways to improve performance and reduce overall acquisition costs
• Manage logistics operations for material requirements of client to ensure that most efficient methods of transportation are utilized, both from an operational and financial perspective
• Source, vet and qualify logistics providers to support delivery of client material requirements
• Provide recommendations to internal and customer stakeholders for areas of improvement in order to achieve operational excellence
• Periodically travel as required to customer offices, both commercial and government, to discuss support of their projects
• Interface with senior management and other product line managers
• Provide regular feedback to Senior Leadership regarding operational activities
• Expert project/program management skills w/ strong business acumen required
• Strong analytical skills and attention to detail with a practical approach to problem solving
• Advanced understanding of government and commercial contracting
• Advanced proficiency in MS Office and business management applications
• Solid understanding of business development and customer account management
• Ability to provide robust, informative reporting and analysis for customers and develop effective presentations on supply chain related subject matter to a broad audience
• Confident and persuasive public speaking skills, with the ability to comfortably interact with senior leadership of both current and future customers
• Ability to view projects, processes, and pursuits in terms of overall company strategy


• 10+ years in Project / Procurement Management involving end-to-end supply chain operations, i.e. procurement and logistics activities
• 5+ years of experience at the Manager level in supply chain / project management
• Advanced Project Management certifications a plus
• Experience in managing a team of procurement / project management professionals
• Strong English written and oral communication skills
• University degree, advanced degree in business/supply chain management strongly desired
• Practical experience in project management on complex contracts to include interface with customer contracting offices and satellite offices for multinational organizations
• Proven ability to manage supply chain spend, i.e. procurement and transportation of material, between USD 50-100 million / annum
• Experience in US government contracting (Federal Acquisition Regulations) a major plus
• Expertise in marketing, business development, and customer service
• Market knowledge of supplier / logistics provider base in the GCC region
• Based In Dubai and must have UAE experience

Base salary, transportation, housing allowance (all together total around AED25-30K per month), plus medical insurance, two tickets per year to home origin and participation to company profit sharing plan

About the Company

Kobaltt MENA are leaders in recruitment across Technical, Construction, Property, Supply Chain & Logistics, Facilities Management, Sales & Marketing and Accounting & Finance Markets. We enjoy long established client relationships with an in-depth knowledge of the MENA and International Market, offering candidates reputable career prospects.

With established Middle East regional offices located in Abu Dhabi, Doha and Dubai, Kobaltt is providing a specialist range of permanent and contract recruitment services to the construction, property and engineering, Supply Chain & Logistics, Oil & Gas, accountancy and finance sectors.

Our team has over 25 years accumulative years of experience being based in the GCC with established client networks and candidate profiles.